Marlon Todd
Bronx,NY
Summary
Experienced Customer Manager with over 15 years of experience in Acosta. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Manager
ACOSTA
01.2020 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Managed customer relations on ongoing basis to maximize customer retention.
Senior OSR - P&G Business
ACOSTA
12.2018 - 12.2019
- Headquarter Driven Sales at FOODTOWN, KEY FOOD, and KING KULLEN.
- Worked with Category Managers to understand requirements and provide exceptional customer service
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Communicated with clients to review business plan, and learn about their unique scenarios and how to grow their business.
- Responded to customer questions via telephone and written correspondence regarding new/existing products, pricing, contracts, sales program
OSR - P&G Business
ACOSTA
01.2017 - 12.2018
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Wrote sales/promotional contracts for clients.
- Contributed to event marketing, sales and brand promotion for ACOSTA
Dannon Direct Retail Team
ACOSTA
06.2015 - 12.2016
- Unloaded arriving product stock and moved to store display areas using shopping cart and pallet jack
- Rotated manufacturer products as needed
- Completed stock orders and managed inventory levels
- Conferred with store managers to obtain information about customer needs and preferences
Retail Sales Associate
ACOSTA
05.2007 - 01.2015
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Answered customer questions regarding merchandise and pricing
- Checked pricing, scanned items, applied discounts coupons, rotate products, stocked merchandise
Education
Business Management
Master Class Management
New York, NY2019
Associate of Science - Industrial Engineering
Technical Career Institutes
New York, NY04.1999
High School Diploma -
Manhattan Comprehensive Night And Day High School
New York, NY04.1996
Skills
- Analysis and reporting
- Customer Complaint Management
- Trade show management
- Critical thinking
- Forecasting and planning
- Customer Database Management
- Managing Customer Relationships
- Product Knowledge
Accomplishments
- 3 Times Chairman Award Winner (Bronze)
- Senior OSR Of The Year Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you know what life is worth, you would look for yours on Earth"
Bob Marley
Timeline
Customer Manager
ACOSTA
01.2020 - Current
Senior OSR - P&G Business
ACOSTA
12.2018 - 12.2019
OSR - P&G Business
ACOSTA
01.2017 - 12.2018
Dannon Direct Retail Team
ACOSTA
06.2015 - 12.2016
Retail Sales Associate
ACOSTA
05.2007 - 01.2015
Business Management
Master Class Management
Associate of Science - Industrial Engineering
Technical Career Institutes
High School Diploma -
Manhattan Comprehensive Night And Day High School
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