Marlon Todd
The Bronx,NY
Summary
Dedicated professional with expertise in operations management and effective communication. Skilled in optimizing staff performance and enhancing customer satisfaction through targeted training and strategic decision-making.
Overview
7
7
years of professional experience
Work History
Station Manager
Enterprise Rent-A-Car
The Bronx, NY
09.2025 - 02.2026
- Managed team performance, providing mentorship and training to enhance service quality.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Analyzed rental metrics, identifying trends to inform strategic decision-making for inventory management.
Assistant Manager
Enterprise Rent-A-Car
The Bronx, NY
02.2025 - 09.2025
- Oversaw daily operations, ensuring optimal vehicle availability and customer satisfaction.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Developed strategies to increase branch revenue through targeted marketing initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
Management Assistant
Enterprise Rent-A-Car
The Bronx, NY
04.2023 - 02.2025
- Managed daily administrative tasks to ensure efficient office operations.
- Trained new staff on office procedures and software applications.
- Assisted in preparing reports and presentations for internal meetings.
- Maintained inventory of office supplies and placed orders as needed.
Management Trainee
Enterprise Rent-A-Car
The Bronx, NY
07.2022 - 04.2023
- Assisted in daily operations, ensuring smooth vehicle rental processes and customer satisfaction.
- Improved management skills by participating in rigorous training programs and workshops.
- Executed marketing initiatives to increase local brand awareness and drive rental growth.
Driver Helper
UPS
The Bronx, NY
06.2020 - 08.2020
- Assisted drivers in loading and unloading packages efficiently.
- Helped maintain accurate delivery schedules through effective communication with team members.
- Supported package sorting operations to ensure timely deliveries.
- Learned safety protocols and adhered to company standards during all tasks.
Game Operator
Madame Tussauds New York
New York, NY
06.2019 - 08.2019
- Assisted guests with gameplay instructions, fostering a welcoming environment.
- Provided feedback on game performance, contributing to continuous improvement efforts.
- Resolved guest inquiries and concerns promptly, promoting positive experiences.
- Increased customer satisfaction by providing timely and professional assistance to players.
- Trained new Game Operators, ensuring consistent quality across our workforce.
Education
Bachelor of Science - Sports Medicine
SUNY College At Plattsburgh
Plattsburgh, NY05-2022
Skills
- Operations management
- Work planning
- Team development
- Team oversight
- Fleet management
- Staff scheduling
- Sales and marketing
- Effective communication
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Station Manager
Enterprise Rent-A-Car
09.2025 - 02.2026
Assistant Manager
Enterprise Rent-A-Car
02.2025 - 09.2025
Management Assistant
Enterprise Rent-A-Car
04.2023 - 02.2025
Management Trainee
Enterprise Rent-A-Car
07.2022 - 04.2023
Driver Helper
UPS
06.2020 - 08.2020
Game Operator
Madame Tussauds New York
06.2019 - 08.2019
Bachelor of Science - Sports Medicine
SUNY College At Plattsburgh