Marlow Townsend
Jacksonville,NC
Summary
While my recent work experience may not reflect it, my desire to give back to my veteran community is what's driving my desire to finish my masters in social work. As I coast through the last few years of my work life, I plan to do so giving back to veterans in need.
Overview
36
36
years of professional experience
Work History
Field Service Representative
Raytheon
Jacksonville, NC
05.2021 - 07.2024
- Utilized diagnostic tools to identify problems with customer equipment.
- Ensured compliance with company policies, procedures, and safety standards.
- Performed regular maintenance and repairs to customer equipment.
- Developed strong relationships with clients by providing excellent customer service.
- Resolved customer complaints quickly and professionally.
- Investigated complex technical issues and provided appropriate solutions.
- Trained customers on proper operation of their equipment after repairs were completed.
- Provided technical support and troubleshooting assistance to customers in the field.
Systems Engineer
Marine Corps Special Operations Command
Camp Lejeune, NC
01.2009 - 04.2021
- Analyzed customer requirements and translated them into functional specifications.
- Evaluated emerging technology factors around cost comparison, portability or usability.
- Communicated with clients to understand system requirements.
- Advised on project costs, concepts or design changes.
- Created systems for deployment by military in remote locations.
Reconnaissance Marine
United States Marine Corps
06.1988 - 01.2009
- Planned and conducted tactical and assault support missions.
- Assisted in development of weapons and tactics.
- Provided precision to carry out increasingly complex missions.
- Reviewed mission tasking, intelligence and weather information.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
Education
Bachelor of Science - Psychology
Campbell University
Buies Creek, NC12-2015
Masters of Social Work - Social Work
University of North Carolina At Pembroke
Pembroke, NCSkills
- Performance monitoring
- Preventive Maintenance
- Product Recommendations
- Parts replacements
- Mechanical Aptitude
- Installation coordination
- Multitasking
- Self Motivation
- Continuous Improvement
- Professional Demeanor
- Attention to Detail
- Interpersonal Skills
- Analytical Thinking
- Effective Communication
Timeline
Field Service Representative
Raytheon
05.2021 - 07.2024
Systems Engineer
Marine Corps Special Operations Command
01.2009 - 04.2021
Reconnaissance Marine
United States Marine Corps
06.1988 - 01.2009
Bachelor of Science - Psychology
Campbell University
Masters of Social Work - Social Work
University of North Carolina At Pembroke
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