Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marly Bully

Washington

Summary

Results-driven sales manager with a proven ability to lead teams in achieving and surpassing sales goals. Expertise in training staff on effective sales strategies and CRM systems, along with a strong commitment to enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Sales Manager

Gables Residential
Washington
02.2025 - Current
  • Led leasing agents and sales staff to achieve team goals.
  • Train team on sales techniques, CRM systems, and customer service.
  • Monitored pipeline activity to ensure smooth transition from leads to leases.
  • Manage lease expirations and renewal timing.
  • Prepared monthly team schedules and adjusted staffing to align with business demands.
  • Work with maintenance teams to ensure units are show-ready.

Sales Professional

Gables Residential
Washington
04.2024 - 02.2025
  • Managed the full sales cycle from lead generation to closing deals.
  • Implemented sales strategies and promotional initiatives, contributing to increased market share.
  • Trained and mentored team members on sales techniques and product knowledge to enhance customer engagement.
  • Resolved customer concerns to uphold satisfaction and strengthen brand reputation.
  • Maintained accurate records of sales activities, forecasts, and pipeline management.

Concierge/ Front Desk Supervisor

NFC Amenity
Bethesda
04.2021 - 04.2024
  • Oversaw daily operations of concierge desk and assessed staff performance to enhance service delivery.
  • Provided friendly and efficient service to customers, resolving challenging situations smoothly.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Resolved issues promptly through active listening and effective conflict resolution.
  • Explained security policies and procedures to residents and staff to promote visitor confidence and safety.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Retail Sales Associate

H&M Hennes & Mauritz
Wheaton
11.2019 - 04.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, restocked and reorganized products to meet customer expectations.
  • Maintained clean sales floor, straightened and faced merchandise to promote an inviting atmosphere.
  • Stocked merchandise, labeled items clearly, and arranged by size or color to enhance shopping experience.

Education

High School Diploma -

John F Kennedy High School
Silver Spring
06-2020

Skills

  • Sales planning
  • Customer satisfaction focus
  • Project Oversight
  • Team Supervision
  • Sales analytics
  • Hospitality Management
  • Sales Strategy
  • Problem solving
  • Market Analysis

Languages

Haitian Creole

Timeline

Sales Manager

Gables Residential
02.2025 - Current

Sales Professional

Gables Residential
04.2024 - 02.2025

Concierge/ Front Desk Supervisor

NFC Amenity
04.2021 - 04.2024

Retail Sales Associate

H&M Hennes & Mauritz
11.2019 - 04.2021

High School Diploma -

John F Kennedy High School
Marly Bully