Marlyce Dennis
Battle Ground,Washington
Summary
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
35
35
years of professional experience
Work History
Associate
Amazon
Portland, OR
10.2021 - Current
- Worked varied hours to meet seasonal and business needs.
- Troubleshot minor issues with equipment and tools.
- Use scanner to read bar codes on products
- Ensure product meets quality requirements
- Ensure items are retrieved, organized & shipped in a timely manner
- Warehouse operations
Outside & Inside Sales Representative
Dex
Vancouver & Portland, WA & OR
01.1986 - 11.2001
- Updated client accounts based on changing markets.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Followed up with customers about customer service.
- Visited clients to sell directory advertising items
- Developed ads to target potential customers
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Built diverse and consistent sales portfolio.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Customer Service Representative
Qwest Communications
Portland, Eugene, Albany & Corvallis, OR
01.1968 - 12.1985
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
Associate of Arts - Elementary Education
Oregon State University
Corvallis, ORHigh School Diploma -
South Eugene High School
Eugene, OR06.1965
Skills
- Data Entry
- Attention to Detail
- Customer Service
- Client Engagement
- File and Records Management
- Verbal and Written Communication
- Issue Resolution
- Suggestive Selling
- Billing and Payment Processing
- Public Relations & Dispute Mediation
- Monetary Transactions
- Stockroom Management
Timeline
Associate
Amazon
10.2021 - Current
Outside & Inside Sales Representative
Dex
01.1986 - 11.2001
Associate of Arts - Elementary Education
Oregon State University
High School Diploma -
South Eugene High School
Customer Service Representative
Qwest Communications
01.1968 - 12.1985