Marlyn D. Aguirre
Denver,CO
Summary
Organized and dependable bilingual leader who has a passion for working in education; is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Children’s Hospital Colorado
09.2022 - 07.2023
- Assisted families with questions and problems to build relationships and cultivate positive outcomes
- Responded to patient concerns and questions with compassion and knowledgeable service
- Collected family feedback and adjusted processes and made recommendations to improve satisfaction
- Analyzed department metrics and performance and reported findings to management
- Upheld HIPAA regulations and standards for protecting patient information.
Office Manager / Registrar
STRIVE Prep RISE High School
06.2017 - 01.2022
- Prepared balanced course schedules, student rosters and class lists
- Monitored enrollment processes to meet regulations and accreditation standards
- Assist with student recruitment and family engagement
- Support with open houses and other school/network events
- Greeted every student with personable approach and provided knowledgeable service.
Office Manager / Care Coordinator
CU School of Dental Medicine
07.2015 - 06.2017
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for dental providers
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Staff Assistant
Children’s Hospital Colorado
05.2010 - 06.2015
- Answered phone calls and messages for 8-physician, scheduling complex appointments, and handling patient inquiries
- Coordinated with other departments to facilitate seamless operation and excellent patient care
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues
- Assisted patients with understanding personalized insurance coverage, benefits, and referrals.
Education
BA - Business Administration
Phoenix University
Lonetree, CO05.2015
Skills
- Infinite Campus
- Bilingual
- Enrollment
- Registration
- Communication
- Collaborative Relationships
Certification
September 2018 Bridging the Gap - Medical Interpreter
Training State of Colorado, Denver – Colorado Notary Public Training – RULONA Certified Notary Public.
Timeline
Operations Coordinator
Children’s Hospital Colorado
09.2022 - 07.2023
Office Manager / Registrar
STRIVE Prep RISE High School
06.2017 - 01.2022
Office Manager / Care Coordinator
CU School of Dental Medicine
07.2015 - 06.2017
Staff Assistant
Children’s Hospital Colorado
05.2010 - 06.2015
BA - Business Administration
Phoenix University
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