Marlynda Hodge
Midwest City,OK
Summary
Organized Dining Room Attendant offering 10+ years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
2
2
years of professional experience
Work History
In Room Dining Attendant
Park Ave Grill-Skirvin Hotel
2023.11 - Current
- Streamlined order processing through accurate inputting into the point-of-sale system, minimizing errors and delays in delivering meals to guests.
- Strengthened relationships with repeat guests by remembering their preferences for future visits, fostering loyalty to the hotel brand.
- Upheld strict sanitation guidelines during food handling, storage, and transportation tasks, maintaining a safe environment for both guests and staff members.
- Promoted a positive dining experience by addressing guests'' special requests and dietary restrictions with care and professionalism.
- Maintained inventory levels for in-room dining amenities, reducing shortages and ensuring timely replenishment when necessary.
Server
Park Ave Grill-Skirvin Hotel
2022.07 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Completion Certificate - Culinary Arts
Metro Technology S.Bryant Campus
Del City, Ok05.2001
Diploma - General Studies
Star Spencer High School
Spencer, OK06.1995
Skills
- Strong multitasking
- Customer service focus
- Adaptable to change
- Phone Etiquette
- Cash handling expertise
- Stress Tolerance
- Guest Relations
- Order Accuracy
- Familiarity with POS systems
- Food safety practices
- Allergy awareness
- Guest service
- Interactive communication skills
- Adaptive Learning
- Hospitality service expertise
- Flexibility in scheduling
Timeline
In Room Dining Attendant
Park Ave Grill-Skirvin Hotel
2023.11 - Current
Server
Park Ave Grill-Skirvin Hotel
2022.07 - Current
Completion Certificate - Culinary Arts
Metro Technology S.Bryant Campus
Diploma - General Studies
Star Spencer High School
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