MarLynn Terrell-Gallman, LSW
Philadelphia,PA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance. Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Behavior Heatlh Crisis Clinician
Main Line Health/Bryn Mawr Hospital
07.2022 - Current
- Behavioral Health Crisis Clinician is responsible for exemplary cross continuum behavioral health care coordination, inclusive of psychiatric assessments, referrals, interventions, psychosocial resources and discharge planning for behavioral health patients throughout Main Line Health's four acute care hospitals and emergency departments. This individual works with physicians and hospital staff, peers, community colleagues, and others to orchestrate care across behavioral health care continuum, to identify opportunities to continually improve patient care and services, to improve population health, and to achieve collaborative practices that exemplify Main Line Health System's commitment to patient centered care and community engagement.
- Provided psycho-education on mental health issues for families, enhancing their understanding and involvement in treatment processes.
- Advocated for clients'' needs within mental health system, working collaboratively with other providers to ensure optimal care delivery.
- Collaborated with law enforcement personnel during psychiatric emergencies to de-escalate volatile situations while ensuring safety of all parties involved.
- Collaborated with multidisciplinary teams for comprehensive care and improved treatment planning.
- Enhanced client outcomes by providing timely and appropriate crisis intervention services.
- Reduced hospitalization rates through effective assessment, intervention, and referral of clients in crisis situations.
- Conducted thorough risk assessments to ensure the safety of clients and implement necessary interventions.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
Utilization Review Social Worker
Crozer Hospital
03.2017 - 06.2021
- Monitor appropriateness of hospital admissions and extend stays for detox/rehab inpatient residential patients.
- Established and maintained effective methods of ensuring medical necessity and appropriateness of all detox and rehab admissions.
- Performs concurrent reviews and discharge reviews for patients to ensure admissions and stays are medically justified for appropriated level of care and are documented int eh patient's medical record.
- Using ASAM guidelines; calculate step-downs lengths of stay, and continued stays days for patient.
- Maintains communication with bed flow, registration and financial services departments.
- Attends treatment on daily basis. Prepares work list for treatment team staff.
- Prepares corrections for LOC and responsible for retro authorizations and denials and appeals.
- Compiles reports and statistics for audits and presentation for DDAP and Joint Commission when needed.
- Supervised and maintained all utilization review documentation through Allscripts and E-Care.
- Worked with admissions coordinator to establish prior authorization for timely admissions and discharges.
- Conducted utilization review to verify medically necessary care is received in correct setting.
- Contributed to cost savings through effective utilization review and negotiation of services for patients.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations during utilization review process.
- Ensured compliance with regulatory guidelines by maintaining accurate documentation and records for all utilization review activities.
- Increased efficiency of utilization review process through regular communication with insurance companies for timely authorizations.
- Demonstrated strong analytical skills by interpreting complex medical records and synthesizing relevant information for utilization review purposes.
- Optimized resource allocation by conducting regular audits and identifying areas for improvement in utilization review process.
- Provided accurate documentation of all utilization review findings, ensuring clear audit trail for future reference or analysis.
- Reduced instances of denied claims due to insufficient documentation by meticulously verifying accuracy of all submitted materials during utilization review process.
- Served as liaison between healthcare providers, insurance companies, and patients for efficient resolution of coverage issues or denials following a utilization review assessment.
- ASAM certification.
Primary Therapist
Kirkbride Center/Core Care
03.2016 - 08.2017
- Provided counseling and facilitated group therapy sessions and individual sessions to patients with co-occurring disorders, addiction and trauma to promoting interpersonal growth and increased self-awareness among participants. Provides psycho-education. Trained in WTREM and MTREM.
- Performed accurate documentation in timely fashion adhering to State and Local licensing laws and policies in regard to required format of documentation.
- Maintained constant knowledge of best practice and knowledge of substance use and mental health disorders through education, research, training and supervision to provide most effective patient care.
- Provided therapeutic interventions and suicide assessments when necessary.
- Developed individual treatment plans and guided patient in therapeutic exercises integrated from Cognitive Behavior Therapy (CBT) and Dialectical Behavioral Therapy (DBT).
- Enhanced patient progress by collaborating with multidisciplinary teams, including psychiatrists, social workers, and case managers.
- Implemented trauma-informed care approaches within therapy sessions leading to increased resilience among client populations.
- Successfully navigated challenging cases with high-risk populations by seeking supervision and consultation from experienced colleagues as needed.
- PCPC certification.
Education
Master of Science - Clinical Social Work/Social Work Administration
Bryn Mawr College
Bryn Mawr, PA08.2016
Bachelor of Science - Social Work
LaSalle University
Philadelphia, PA 05.2015
Associate of Applied Science - Behavior Health And Human Services
Community College of Philadelphia
Philadelphia, PA05.2011
Skills
- Telehealth Proficiency
- Dual Diagnosis Treatment
- Substance abuse awareness
- Suicide assessments
- Co-occurring disorders
- Crisis handling
- De-Escalation Techniques
- Behavioral Health
- Mental Health Assessment
- Referral Coordination
- Clinical Documentation
- Clinical interventions
- Community resources specialist
- Electronic Medical Record Software
Timeline
Behavior Heatlh Crisis Clinician
Main Line Health/Bryn Mawr Hospital
07.2022 - Current
Utilization Review Social Worker
Crozer Hospital
03.2017 - 06.2021
Primary Therapist
Kirkbride Center/Core Care
03.2016 - 08.2017
Master of Science - Clinical Social Work/Social Work Administration
Bryn Mawr College
Bachelor of Science - Social Work
LaSalle University
Associate of Applied Science - Behavior Health And Human Services
Community College of Philadelphia
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