Marnelly Simmons
Oklahoma City,OK
Summary
Reliable Teller recognized for high productivity levels and efficiency in completing tasks. Possess specialized skills in customer service, cash handling, and transaction accuracy. Excel at communication, problem-solving, and time management, ensuring smooth and efficient operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Teller
NBC Bank
Oklahoma City, OK
2018.08 - Current
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
- Maintained confidentiality of bank records and client information.
- Maintained confidentiality of all customer records and information according to company policies.
Customer Service Representative
NBC Bank
Oklahoma City, OK
2020.11 - 2021.09
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Processed customer transactions
- Kept records of customer complaints
- Assisted with technical support duties
- Performed data entry for customer information
Teller
NBC Bank
Oklahoma City, OK
2018.08 - 2020.11
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Teller
IBC Bank
2017.11 - 2020.11
Sales Associate
Dillard's
Oklahoma City, OK
2015.07 - 2017.09
- Operating as entry-level employees, primary responsibilities include greeting and interacting with customers, helping procure appropriate purchases through suggestive selling, and correctly cashing out final selections
- A lot of things that I learned in retail jobs, especially dealing with customers as we all know every person has a unique attitude
- Customer Service greeting them and being attentive and always ready for help
Sales Associate/Cashier
Nordstrom Rack
Oklahoma City, OK
2014.04 - 2015.04
- Provide excellent customer service skills to hundreds of shoppers every day
- To keep the sales floor neat and orderly, sales associates often rearrange and organize shelves and racks, lay out new products, and build merchandise displays
- Creating a good relationship towards co-workers and customers as well
- Attending to their needs and as a sales person I want to make sure they will get a good customer service
Sales Associate
Coach
Oklahoma City, OK
2013.10 - 2014.04
- Customer service greeting, floor displays
Education
Bachelor of Science - International Studies
Liceo de Cagayan University
Cagayan de Oro CitySkills
- Customer Service
- Banking
- Account updating
- Drawer balancing
- Cash handling and management
- Positive
- Approachable
- Listening and comprehension
- Confidentiality and discretion
- MS office proficient
- Friendly
- Transaction processing accuracy
- Fraud detection
- Reliable
- Patience and empathy
- Strong sense of banking ethics
- Cheerful
- Bilingual in [Filipino]
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
NBC Bank
2020.11 - 2021.09
Teller
NBC Bank
2018.08 - Current
Teller
NBC Bank
2018.08 - 2020.11
Teller
IBC Bank
2017.11 - 2020.11
Sales Associate
Dillard's
2015.07 - 2017.09
Sales Associate/Cashier
Nordstrom Rack
2014.04 - 2015.04
Sales Associate
Coach
2013.10 - 2014.04
Bachelor of Science - International Studies
Liceo de Cagayan University