MARNE WILSON
McMinnville,Oregon
Summary
Dynamic professional seeking a role in a people-oriented organization that values teamwork and exceptional customer service. Proven track record of delivering outstanding customer experiences, resolving complex issues, and enhancing client satisfaction. Committed to fostering collaboration, adapting to evolving environments, and driving measurable results. Expertise in communication, problem-solving, and maintaining high service standards to positively impact organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Professional III
Cambia Health Solutions
Portland, OR
01.2023 - 06.2026
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective support.
- Facilitated resolution of complex escalations through strategic collaboration with cross-functional teams to enhance customer satisfaction.
- Developed and implemented process improvements, enhancing overall customer experience and operational efficiency.
- Trained new team members on best practices for customer interaction and system navigation.
Receptionist
Elk Creek Forest Products
McMinnville, Oregon
04.2022 - 11.2022
- Answered multi-line phone for a company with hundreds of customers
- Maintained front end and office with an eye for cleanliness and esthetic appeal
- Processed incoming payments and deposited daily
- Assisted accounting team with A/P and A/R
Client Care Specialist
Precision Analytical
McMinnville, Oregon
03.2021 - 03.2022
- Assisted phone clients with a wide range of questions regarding hormone testing.
- Provided specific information and instructions for medical providers in matters of sample collection, testing procedures, billing issues, and overall processes.
- Guided patient in dealing with more complicated areas of sample testing, timing, and results.
- Processed and documented payments, resolutions, and changes necessary for accurate lab testing
Office Manager & Project Coordinator
Square Deal Construction Company
Newberg, Oregon
09.2019 - 12.2020
- Coordinate all aspects of home remodeling projects in respects to preparing estimates, writing contracts, ordering materials, scheduling sub-contractors, and communicating with customers and crew.
- Established company database with several online software solutions involving troubleshooting, selection, and implementation.
- Assisted with payment transactions, including invoice preparation, recordkeeping, forms creation through MS Excel, Word, and Publisher
- Manage office organization and systems to assure smooth transactions and comfortable work environment.
Internet Fulfillment Coordinator
Lowe's
McMinnville, OR
03.2018 - 09.2019
- Manage and coordinate fulfillment department orders, staging, and activity.
- Assist customers, face to face and over the phone, with detailed information regarding orders, payment information and cancellations.
- Utilize Sterling Software to obtain buyer information, access customer orders, adjust delivery schedules, and print proof of purchase paperwork
Accounts Manager & Customer Service Specialist
Salem Printing & Blueprint
04.2015 - 08.2017
- Provide excellent customer service to existing and new clients
- Manage daily, weekly, monthly and quarterly bookkeeping for A/R.
- Answer phones and emails regarding new, current and outgoing orders.
Medicare Service Specialist II
Regence Blue Cross Blue Shield
04.2015 - 08.2017
- Provided an elevated customer experience to generate a loyal clientele
- Maintained daily records regarding individual members.
- Researched difficult situations, and followed up with members, providers and agents.
Technical Support – Nike Digital Support
Convergys of Wilsonville
04.2014 - 05.2015
- Assisted customers with technical issues regarding Nike FuelBand and digital devices.
- Performed troubleshooting with various elements of IOS and Android app programs.
- Documented all aspect of case management with company software program.
Sales & Service Specialist
Moda Health / ODS Companies
10.2012 - 05.2013
- Processed and reviewed applications for accuracy.
- Provided service relating to individual and Medicare policies.
- Communicated with brokers and public regarding applications.
Education
B.S. Degree - Education
Western Oregon State College
06-1990
Liberal Arts Core Coursework
Clackamas Community College
06-1987
Skills
- Dedicated professional attitude
- Effective communication skills
- Fostering positive client relationships
- Collaborative team member
- Experienced with Microsoft software
- Customer service excellence
Timeline
Customer Service Professional III
Cambia Health Solutions
01.2023 - 06.2026
Receptionist
Elk Creek Forest Products
04.2022 - 11.2022
Client Care Specialist
Precision Analytical
03.2021 - 03.2022
Office Manager & Project Coordinator
Square Deal Construction Company
09.2019 - 12.2020
Internet Fulfillment Coordinator
Lowe's
03.2018 - 09.2019
Accounts Manager & Customer Service Specialist
Salem Printing & Blueprint
04.2015 - 08.2017
Medicare Service Specialist II
Regence Blue Cross Blue Shield
04.2015 - 08.2017
Technical Support – Nike Digital Support
Convergys of Wilsonville
04.2014 - 05.2015
Sales & Service Specialist
Moda Health / ODS Companies
10.2012 - 05.2013
Liberal Arts Core Coursework
Clackamas Community College
B.S. Degree - Education
Western Oregon State College