Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marnesia Peppers

Travel Consultant
Mesquite,TX

Summary

Accounting professional with over a decade of experience in high-paced environments, demonstrating exceptional problem-solving and analytical skills. Adept at conflict management, customer service, and critical thinking, with a proven track record of maintaining high customer satisfaction ratings and optimizing operational efficiency. Passionate about leveraging extensive expertise to deliver innovative solutions and enhance organizational success.

Overview

11
11
years of professional experience

Work History

Travel Consultant

CHASE
Plano, Texas
09.2023 - Current
  • Consistently maintained 90% customer service satisfaction ratings through quality control.
  • Maintained knowledge of current Airline Reporting Corporation (ARC) regulations and company procedures.
  • Assisted with scheduling and coordinating travel arrangements
  • Handled customer inquiries and complaints in a professional and timely manner, maintaining a customer satisfaction rating of 95% or higher
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Utilize Sabre to research fares, create PNRs, issue tickets, and manage post-ticketing transactions.
  • Handled rebooking, exchanges, and cancellations in compliance with airline policies using Sabre. Supported senior agents in managing bookings using Sabre and Amadeus GDS.
  • Collected, handled and documented payments for travel services and associated feels.

Travel Consultant

AAA
Coppell, Texas
09.2022 - 09.2023
  • Fostered effective communication with callers, ensuring clarity in understanding their needs and enhancing overall service quality.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Monitored daily reports from GDS systems such as Sabre Amadeus reviewing fare rules restrictions maximizing revenue opportunities.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.

Mail Processor

FSSI
Coppell, Texas
02.2020 - 09.2022
  • Efficiently sorted and routed mail, ensuring timely delivery to designated areas.
  • Operated scanning equipment to optimize mail processing efficiency.
  • Managed mail preparation for carrier trucks, enhancing delivery operations.
  • Handled operational tasks for mail equipment, maintaining smooth workflows.
  • Analyzed workflow patterns to identify bottlenecks, leading to optimized sorting methods and increased throughput.
  • Collaborated with team members to foster a positive work environment, promoting shared responsibility for meeting deadlines.
  • Streamlined mail sorting processes, significantly reducing delays and improving delivery speed across all service areas.

Customer Service Representative

Allstate Insurance
Irving, Texas
11.2017 - 02.2020
  • Handled customer inquiries, providing accurate product details and resolving complaints efficiently.
  • Maintained detailed records of customer interactions, ensuring data integrity and swift resolutions.
  • Streamlined customer inquiry processes, enhancing response times and achieving noticeable gains in customer satisfaction ratings.
  • Fostered a positive environment by actively listening to customer concerns, resulting in increased trust and loyalty among clients.
  • Analyzed customer feedback to identify service gaps, driving targeted improvements that led to substantial enhancements in service delivery.
  • Coordinated with licensed representatives to efficiently handle complex inquiries, ensuring accurate policy changes and client satisfaction.

Warehouse Associate

Syncreon
Coppell, Texas
08.2014 - 11.2017
  • Conducted regular stock counts and reported discrepancies to management.
  • Assisted in loading/unloading trucks, ensuring zero damage incidents.
  • Managed incoming shipments, verified paperwork, and inspected goods.
  • Maintained clean and hazard-free work areas in compliance with OSHA.
  • Supported cycle counts and audits, ensuring 98% inventory accuracy.
  • Streamlined inventory management processes, achieving substantial improvements in order accuracy and reducing fulfillment errors.
  • Maintained precise records of incoming and outgoing shipments, ensuring compliance with safety regulations and enhancing operational efficiency.
  • Coordinated with team members to optimize loading procedures, resulting in marked gains in productivity and timely deliveries.
  • Fostered a positive work environment by mentoring new associates, enhancing team cohesion and overall morale.

Education

High School Diploma -

Skyline High School
Dallas, TX
05.2013

Skills

  • Client support

  • Travelport expertise

  • Proficient in Worldspan

  • Negotiation

  • Problem Solving

  • Critical Thinking

  • Communication

  • Time Management

  • Conflict Management

  • Team Player

Sabre central software

Friendly, positive attitude

Teamwork and collaboration

Timeline

Travel Consultant

CHASE
09.2023 - Current

Travel Consultant

AAA
09.2022 - 09.2023

Mail Processor

FSSI
02.2020 - 09.2022

Customer Service Representative

Allstate Insurance
11.2017 - 02.2020

Warehouse Associate

Syncreon
08.2014 - 11.2017

High School Diploma -

Skyline High School

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