DREW E. ROBINSON
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Banquet and Restaurant Server
Pappadeaux Seafood Restaurant
Houston , TX
2021.12 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Customer Service Assistant Summer Intern
MCR Consulting
McKinney , TX
2011.01 - 2017.01
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' Problems.
- Refer unresolved customer grievances to designated departments for further Investigation.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
Education
MBA -
Texas Southern University
Houston, TX05.2024
BBA - Business Administration And Marketing
Texas Southern University
Houston, TX05.2021
Skills
- Service standard compliance
- Retail store support
- Professional telephone demeanor
- Sales expertise
- Complaint resolution
- Strategic sales knowledge
Affiliations
OMEGA PSI PHI Faternity
Timeline
Banquet and Restaurant Server
Pappadeaux Seafood Restaurant
2021.12 - Current
Customer Service Assistant Summer Intern
MCR Consulting
2011.01 - 2017.01
MBA -
Texas Southern University
BBA - Business Administration And Marketing
Texas Southern University
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