Jamie L. Moody
Customer Service Representative
St Louis,MO
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Waitress
Cj Muggs Bar And Grill
St. Louis, MO
05.2022 - Current
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated Posi Touch POS systems to cash out customer checks and complete order transactions.
- Completed credit payments via card processing systems.
- Increased sales significantly by upselling higher-end products to customers.
Customer Service Cashier
European Wax Center
Ladue , MO
05.2022 - 11.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Assistant Restaurant Manager
Bixby's Restaurant, Missouri History Museum
St. Louis , Missouri
04.2010 - 05.2022
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Normandy High School
St Louis, MO 08.2003 - 05.2007
Skills
Report preparation
Complaint resolution
Sales expertise
POS systems expert
Professional telephone demeanor
Service standard compliance
Food sales and promotion
Order delivery practices
Daily specials memorization
Hospitality service expertise
Stocking and replenishing
Dining area maintenance
Order accuracy
High-volume dining
Timeline
Restaurant Waitress
Cj Muggs Bar And Grill
05.2022 - Current
Customer Service Cashier
European Wax Center
05.2022 - 11.2022
Assistant Restaurant Manager
Bixby's Restaurant, Missouri History Museum
04.2010 - 05.2022
High School Diploma -
Normandy High School
08.2003 - 05.2007