Hi, I’m
Emily Graves
Saint Clair Shores,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
years of professional experience
Work History
T.N. Thai Bistro
Restaurant Waitress
11.2020 - 02.2023
Job overview
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Operated POS systems to cash out customer checks and complete order transactions.
- Managed over 50 call in orders per day.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Gearheads HaircutsSaint Clair Shores, MI
Receptionist
09.2021 - 04.2023
Job overview
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected cash or card payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions or complaints with kind smile.
Education
Lakeview High SchoolSaint Clair Shores, MI
High School Diploma
05.2021
Skills
- POS Processing
- Collaborative Relationships
- Credit and Debt Card Processing
- Cleaning and Sanitizing
- Order Accuracy and Delivery
- Food Preparation and Safety
- Bus Tables
- Warm and Friendly
- Courteous Phone Demeanor
- To-Go Order Preparation
- Ability to Lift 30 Pounds
- Guest Satisfaction
- Telephone Skills
- Visitor Check-In
- Appointment Booking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Gearheads Haircuts
09.2021 - 04.2023
Restaurant Waitress
T.N. Thai Bistro
11.2020 - 02.2023
Lakeview High School
High School Diploma
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