Veterinary Medicine
Stephanie Tosa
Buford,GA
Summary
Versatile Restaurant Waitress ready to serve discerning customers in high-end dining rooms. Specializes in delivering sophisticated cuisine and exclusive beverages. Talented at pleasing demanding customers and earning return patronage from picky clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Restaurant Waitress
The Juicy Crab
Buford, GA
12.2021 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cracker Barrell Old Country Store
Buford, GA
09.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
HOBBY LOBBY Retail Stores
Jacksonville, FL
03.2021 - 08.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Fast Food Crew Trainer
McDonalds
Buford, GA
11.2019 - 03.2021
- Wrote training manuals for new employees and restaurant positions according to strict company guidelines and protocols.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials and written practice tests for new crew members and facilitated training courses.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA 08.2019 - 12.2022
Skills
High-volume dining
Interests
Psychology
Animal Services
Timeline
Restaurant Waitress
The Juicy Crab
12.2021 - Current
Server
Cracker Barrell Old Country Store
09.2021 - 12.2021
Cashier
HOBBY LOBBY Retail Stores
03.2021 - 08.2021
Fast Food Crew Trainer
McDonalds
11.2019 - 03.2021
High School Diploma -
Mill Creek High School
08.2019 - 12.2022