Veterinary Medicine
Stephanie Tosa
Buford,GA
Summary
Versatile Restaurant Waitress ready to serve discerning customers in high-end dining rooms. Specializes in delivering sophisticated cuisine and exclusive beverages. Talented at pleasing demanding customers and earning return patronage from picky clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Restaurant Waitress
The Juicy Crab
Buford, GA
12.2021 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cracker Barrell Old Country Store
Buford, GA
09.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
HOBBY LOBBY Retail Stores
Jacksonville, FL
03.2021 - 08.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Fast Food Crew Trainer
McDonalds
Buford, GA
11.2019 - 03.2021
- Wrote training manuals for new employees and restaurant positions according to strict company guidelines and protocols.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials and written practice tests for new crew members and facilitated training courses.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA 08.2019 - 12.2022
Skills
High-volume dining
Hospitality service expertise
Guest relations management
Stocking and replenishing
Bill computation
Point of sale operation
Sales expertise
Daily specials memorization
Order accuracy
POS processing
Foodservice logistics
Credit card processing
Conflict management
Front-of-house display creation
Customer experience management
Cash Handling
Customer assistance
Drawer management
Coaching and mentoring
Retail merchandising
Product knowledge
Payment collection
Receipt and refund issuance
Written and verbal communication
Product and service sales
Interests
Psychology
Animal Services
Timeline
Restaurant Waitress
The Juicy Crab
12.2021 - Current
Server
Cracker Barrell Old Country Store
09.2021 - 12.2021
Cashier
HOBBY LOBBY Retail Stores
03.2021 - 08.2021
Fast Food Crew Trainer
McDonalds
11.2019 - 03.2021
High School Diploma -
Mill Creek High School
08.2019 - 12.2022