Marnie Robinson
Bountiful,UT
Summary
Service-focused professional with experience in patient care coordination, food and beverage management, and customer service. Brings strong scheduling, communication, and multitasking skills, along with a steady focus on patient support, guest experience, staff training, and efficient daily operations.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Patient Care Coordinator
HearingLife
01.2025 - 10.2025
- Facilitated communication between patients and healthcare providers to ensure clarity of care plans.
- Coordinated patient appointments and managed schedules to enhance clinic workflow and patient experience.
- Streamlined patient intake processes to improve data collection and documentation accuracy.
- Developed educational materials to improve patient comprehension of hearing health and treatment options.
Food and Beverage Manager
Artesia Lanes
03.2013 - 08.2024
- Coordinated product ordering to improve customer experience
- Supervised employees to deliver exceptional service
- Ensured bar cleanliness and professionalism to enhance patron enjoyment
CUSTOMER SERVICE REPRESENTATIVE
University of Utah Hospital and Clinics
05.2000 - 06.2012
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
HIGH SCHOOL DIPLOMA -
Viewmont High School
Bountiful, Utah05-1986
Skills
- Patient safety protocols
- Healthcare administration
- Care plan coordination
- Regulatory compliance
- Healthcare policy knowledge
- Patient education materials
- Scheduling
- Performance monitoring
- Budget management
- Training and mentoring
- Staff training
- Staff onboarding processes
- Multitasking
- Verbal and written communication
- Service-oriented mindset
Certification
I passed a medical terminology class at 100%
References
Available upon request.
Timeline
Patient Care Coordinator
HearingLife
01.2025 - 10.2025
Food and Beverage Manager
Artesia Lanes
03.2013 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
University of Utah Hospital and Clinics
05.2000 - 06.2012
HIGH SCHOOL DIPLOMA -
Viewmont High School