Marnie Sosa
Miami,FL
Summary
Dedicated beauty professional with a strong work ethic and exceptional service delivery skills. Proven ability to adapt quickly and learn new techniques, ensuring high-quality beauty services that exceed client expectations. Excellent communication skills enhance teamwork and contribute to achieving organizational goals. Eager to bring enthusiasm and expertise to a dynamic team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Full Specialist
Mcallister Spa
Miami , FL
05.2015 - Current
- Collaborated in interdepartmental discussions to enhance customer satisfaction strategies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed rapport with customers using effective engagement techniques.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Tested products on clients to determine best results and provide product recommendations.
- Provided excellent customer service and skincare treatments to clients.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Educated clients on proper skin care techniques according to individual needs.
- Conducted private client consultations.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Maintained cleanliness of treatment room and equipment between appointments.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Recommended home care regimen for desired results.
- Attended continuing education courses related to esthetics industry advancements.
- Improved customer satisfaction by 10%.
Nail Technician
Mcallister Spa
Miami, Florida
05.2015 - Current
- Assisted with inventory management tasks such as restocking supplies when needed.
- Demonstrated knowledge of all products and services offered in the salon.
- Applied nail treatments, polish and artificial tips to complete manicure services.
- Prepared customers' nails in soapy water using swabs, files and orange sticks.
- Provided manicures, pedicures and nail treatments to clients.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Advised clients on nail care and use of products and colors.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Met with clients to discuss needs, service preferences and special requests.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Educated clients on proper nail care techniques.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Scheduled client appointments and accepted payments.
- Increased engagement 35% in 6 months.
Kitchen Staff Member
Hosteria Romana
Miami, FL
10.2010 - 06.2015
- Produced various types of handmade pasta.
- Cleaned and sanitized frequently to maintain health code standards.
Education
Full Specialist
Beauty School Of America
Miami03-2016
Master of Education -
Cuba
Cuba07-2004
Skills
- Client consultation
- Microdermabrasion proficiency
- Skincare analysis
- Customized facials
- Hydrafacial
- Communication
- Active listening
- Detail-oriented
- Creativity
- Good motor skills
- Attention to detail
- Knowledge of rules and procedures
- Ability to perform body treatments
- Maintaining cleanliness in treatment rooms
- Proficiency in product sales
Certification
Full Specialist
Languages
English
Full Professional
Italian
Professional
Spanish
Native/ Bilingual
Affiliations
Empathetic, patient, decisive.
Timeline
Full Specialist
Mcallister Spa
05.2015 - Current
Nail Technician
Mcallister Spa
05.2015 - Current
Kitchen Staff Member
Hosteria Romana
10.2010 - 06.2015
Full Specialist
Beauty School Of America
Master of Education -
Cuba
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