Marny Mendenhall
Registered Nurse
Olathe,KS
Summary
Highly competent Case Manager with passion for coordinating quality care for patients and families. Offering 4+ years of experience in hospice nursing role. Exemplary interpersonal skills, telehealth, triage experience and commitment to helping patients receive effective end of life care in line with their preferences and professional standards.
Overview
18
18
years of professional experience
Work History
RN Case Manager
Enhabit (Encompass) Hospice
Lenexa, KS
07.2018 - 11.2022
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Used Home Care Home Base to document patient decline according to Centers for Medicare and Medicaid Standards.
- Prepared clinical notes and updates for review at interdisciplinary group meetings.
- Case Managed 12 to 16 patients on average.
Clinical Coordinator RN
Aerotek
Overland Park, KS
12.2009 - 02.2010
- Contract with pharmaceutical companies to recruit physicians into DNA Trials.
- Educated physicians on new DNA Trials to help determine success of different treatments.
- Managed over 50 calls to physicians per day, with 80% response to actively take into consideration possible benefits of DNA Trials.
Registered Nurse, Chronic Care Dialysis
Davita Johnson County
Lenexa, KS
07.2008 - 07.2009
- Administered medications, dialysis treatments and monitored responses to more than 20 patients per day, while working with healthcare teams to adjust care plans.
- Analyzed emergency situations and took prompt action to save lives.
- Utilized Electronic Medical Record to perform duties, maintain records and prepare reports.
- Made dialysate solution every morning and tested results for treatments of over 40 patients daily.
- Supervised 2 to 4 dialysis technicians on daily basis.
Cardiac Registered Nurse
Olathe Medical Center
Olathe, KS
06.2004 - 06.2008
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Performed on average case load of 6 patients on cardiac unit; directing care of multiple services for each patient.
- Cared for culturally-diverse patients, liaising with family members and specialists to address changing needs and enhance individual experience.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Prioritized and revised patient care activities based on acuity of symptoms and patient preferences
Telephone Customer Service Representative
JC Penney Catalog
Lenexa, KS
1995 - 1996
- Answered over 100 calls per shift to meet fast-paced catalog ordering call center demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Associate of Science - RN Refresher Course
Johnson County Community College
Overland Park, KS11.2016
Associate of Science - Nursing - RN
Johnson County Community College
Overland Park, KS05.2003
Skills
- Patient and Family Liaison
- Clear Patient Communication
- Patient Care Assessment
- Hospice Education
- End of Life Care
- EMR Systems
- Medicare Regulation Documentation
- Compassionate and Caring
- Patient Condition Monitoring
- Disease Processes
- Telehealth
- Patient and family advocacy
Affiliations
Registered volunteer with KDHE Serve-KS
Certification
- Registered Nurse, Kansas License - 13-92164-052 Renewed 5/31/2022
- American Red Cross Training - Adult and Pediatric CPR/AED Expires 10/27/2024
Vaccinations
Covid19 Pfizer bivalent 10/14/2022
Fluarix Quadrivalent 10/14/2022
Quote
Carpe Diem: Seize the Day
Roman poet Horace's work Odes (23 BC)
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