Marny Rowe
South Jordan,UT
Summary
Diligent and experienced professional with proven knowledge of emerging technologies, organization, and management. Aiming to use my current business and life experience to take on new challenges that allow me to grow personally and professionally. I am able to create my own schedule with my business and have maintained a healthy work/work/life balance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OPERATIONS SYSTEMS MANAGER
Kornerstone Credit, LLC
South Jordan
05.2023 - Current
- Configured and maintained the company's CCaaS system, IVR scripting, and Performance Analytics pertaining to the Operations departments
- Managed an average of 60 user accounts across multiple platforms (CCaaS, ClearView, EdApp LMS, Internal systems)
- Created and implemented contact strategies to aid in loss prevention and collections
- Managed Operations employee onboarding and the company's LMS systems while regularly documenting and updating company-wide compliance, policies, and procedures
- Created time-saving tools for agents and managers to utilize daily
- Processed customer bankruptcy filings and coordinated with lawyers when necessary.
OWNER, MASTER ESTHETICIAN, AND TATTOO ARTIST
Inversion Aesthetics & Tattoo
Riverton
01.2021 - Current
- Created and opened a sole proprietorship
- Maintain all operational and financial responsibilities.
OPERATIONS MANAGER
Kornerstone Credit, LLC
South Jordan
05.2018 - 05.2023
EdAppCCaaSCCaaS
- Assisted with the transition from Crest Financial to Kornerstone Credit on the company and employee level
- Managed a team of up to 6 agents and coaches
- Participated in hiring, coaching, and performance management processes
- Managed andKornerstone'sh Kornerstone's strategy while using Podium
CUSTOMER & RETAILER SUPPORT TEAM LEAD
Crest Financial, LLC
Draper
02.2016 - 04.2018
- Managed and coached a team of up to 10 agents to ensure both efficiency and quality
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Resolved escalated situations and high-level issues with customers and retail partners
- Managed Crest Financial's Podium account.
CUSTOMER SUPPORT AGENT
Crest Financial, LLC
Draper
04.2015 - 02.2016
- Provided efficient service to customers while assisting them with arrangements, payments, and questions while maintaining rapport
- Resolved escalated customer complaints from peers
- Maintained current knowledge of systems and policies to ensure accurate information was given to customers and peers
- Assisted with training new employees 1 month into employment.
Education
PROFESSION LICENSE IN MEDICAL AESTHETICS -
National Institute of Medical Aesthetics
05.2019
HIGH SCHOOL DIPLOMA -
Bingham High School
06.2013
Skills
- Proficient in Excel, Word, and Powerpoint
- Strong computer skills
- Leadership Qualities
- Quick Learner
- Problem Solver
- Task Oriented
- Adaptable
- Self-sufficient and a Team Player
- Time management
- Well organized
Certification
Master Esthetician
References
References available upon request.
Timeline
OPERATIONS SYSTEMS MANAGER
Kornerstone Credit, LLC
05.2023 - Current
OWNER, MASTER ESTHETICIAN, AND TATTOO ARTIST
Inversion Aesthetics & Tattoo
01.2021 - Current
OPERATIONS MANAGER
Kornerstone Credit, LLC
05.2018 - 05.2023
CUSTOMER & RETAILER SUPPORT TEAM LEAD
Crest Financial, LLC
02.2016 - 04.2018
CUSTOMER SUPPORT AGENT
Crest Financial, LLC
04.2015 - 02.2016
PROFESSION LICENSE IN MEDICAL AESTHETICS -
National Institute of Medical Aesthetics
HIGH SCHOOL DIPLOMA -
Bingham High School
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