Maronda Maynor
Calumet City,IL
Summary
Accomplished and energetic Customer Service-Registration scheduler with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, ability to relate to diverse clients and hard work and drive. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
16
16
years of professional experience
Work History
Radiology Scheduling & Reception
UW Health University Hospital
Madison, WI
12.2018 - 08.2024
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Schedule and confirm appointments for clients, customers, or supervisors
- Complete forms in accordance with company procedures
- Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs
- Create, maintain, and enter information into databases
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Maintain scheduling and event calendars
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Conduct searches to find needed information, using such sources as the Internet
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Analyzed historical data to forecast future workload trends, enabling proactive adjustments to scheduling strategies and resource allocation.
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Facilitated smooth transitions between projects by coordinating handovers between different teams or departments involved in overlapping activities.
- Enabled timely decision-making by providing accurate real-time information on resource availability and utilization rates to management teams.
- Coordinated cross-functional teams for multi-departmental projects, facilitating effective communication channels for seamless collaboration.
- Contributed to the development of best practices in scheduling methodologies that led to more accurate forecasting models and resource allocation strategies.
- Resolved scheduling conflicts proactively by identifying potential issues early on and implementing alternative solutions as necessary.
- Safeguarded company reputation with clients by ensuring punctual delivery of products or services through diligent monitoring of project schedules.
Order Processor
Nord Gear Corporation
Waunakee, WI
04.2016 - 11.2018
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays
- Distribute production schedules or work orders to departments
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules
- Contact suppliers to verify shipment details
- Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders
- Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
Customer Service Representative
HSA
Cross Plains, WI
04.2014 - 08.2015
- Review insurance policy to determine coverage
- Prepare insurance claim forms or related documents and review them for completeness
- Calculate amount of claim
- Post or attach information to claim file
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
- Contact insured or other involved persons to obtain missing information.
Customer Service Associate
PLS
Madison, WI
01.2013 - 04.2014
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Process and maintain records of customer loans
- Count, verify, and post armored car deposits
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Monitor bank vaults to ensure cash balances are correct
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Resolve problems or discrepancies concerning customers' accounts
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Customer Service Associate
Open Pantry
Madison, WI
04.2008 - 10.2010
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Sort and file deposit slips and checks
- Identify transaction mistakes when debits and credits do not balance
- Arrange monies received in cash boxes and coin dispensers according to denomination.
Education
Associate of Arts - Criminal Justice
University of Phoenix - Milwaukee Campus
Milwaukee, WI05.2013
High School Diploma -
Englewood T.P.A
Chicago, IL06.2002
Skills
- Clerical
- English Language
- Customer and Personal Service
- Speaking
- Coordination
- Calendar Management
- Technical understanding
- Deadline Adherence
- Cross-Functional Teamwork
- Maintaining confidentiality
- Workflow Optimization
- Scheduling Software Proficiency
Timeline
Radiology Scheduling & Reception
UW Health University Hospital
12.2018 - 08.2024
Order Processor
Nord Gear Corporation
04.2016 - 11.2018
Customer Service Representative
HSA
04.2014 - 08.2015
Customer Service Associate
PLS
01.2013 - 04.2014
Customer Service Associate
Open Pantry
04.2008 - 10.2010
Associate of Arts - Criminal Justice
University of Phoenix - Milwaukee Campus
High School Diploma -
Englewood T.P.A