Maroua Chaalal
Chicago,IL
Overview
7
7
years of professional experience
Work History
Baggage Service Agent
02.2025 - Current
- Assisted passengers with baggage inquiries and claims to ensure satisfaction and resolution.
- Coordinated with airline personnel to track lost luggage and expedite recovery process.
- Documented baggage status updates using computerized tracking systems for accurate record-keeping.
- Communicated effectively with customers regarding policy information and claim procedures.
English Teachger
10.2018 - 05.2024
- Developed engaging lesson plans to enhance student comprehension and interest in literature.
- Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities.
- Facilitated collaborative learning environments through group projects and peer reviews.
- Assessed student performance using formative and summative evaluations to track progress effectively.
Education
English Teacher Diploma - Teaching English As A Second Language
Superior School of Teachers
Algeria07-2018
Skills
- Claims
- Ticketing system expertise
- Passenger assistance
- Baggage handling
Languages
English
Professional Working
Arabic
Native or Bilingual
French
Full Professional
Timeline
Baggage Service Agent
02.2025 - Current
English Teachger
10.2018 - 05.2024
English Teacher Diploma - Teaching English As A Second Language
Superior School of Teachers