Mikesha Titus
Tulsa
Summary
Highly motivated professional with over 7+ years in customer services and a passion for helping others , seeking a position as a certified nursing assistance.
Overview
4
4
years of professional experience
Work History
Baggage Service Agent
Prospect Airport Services
01.2021 - 07.2023
- Built positive relationships with customers by providing exceptional customer service.
- Fielded customer complaints and comments about baggage services.
- Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
- Conducted thorough inspections of damaged luggage claims, assessing repair feasibility or compensation eligibility accordingly.
- Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.
- Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.
Assistant Manager
The Liquor Outpost
04.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
CNA
Tulsa Tech
Tulsa, OKMclain High School
Tulsa, OK05.2015
Skills
- Claims
- Ticketing system expertise
- Passenger assistance
- Baggage handling
- Sabre use
- Baggage claim processing
- Multitasking
- Reliability
- Loss prevention management
- Currency handling
Timeline
Baggage Service Agent
Prospect Airport Services
01.2021 - 07.2023
Assistant Manager
The Liquor Outpost
04.2019 - 01.2021
CNA
Tulsa Tech
Mclain High School
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