Marouen Kairediine

• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Built personal relationships with guests to promote positive experiences.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
• Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
• Collected and deposited payments from guests.
• Maintained vehicles and audio equipment to keep resources working and available for tour use.
• Informed tour members of safety risks associated with attractions, confirming customer security.
• Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
• Worked closely with management staff to create new and lucrative tours.
• Planned and executed efficient tour routes by using maps and other navigational tools.
• Assisted tour members with luggage, bags and maps while handling other helpful tasks.
• Inspected tour sites for potential hazards and arranged for repairs when needed.
• Furnished customers with unique experiences by developing and creating new tour routes.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.

• Trained and supervised team of customer service representatives in providing quality service to customers.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Used multiple systems to keep records of customer interactions, customer accounts, and file documents.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated customer service staff performance and provided constructive feedback.
• Provided primary customer support to internal and external customers.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Delivered prompt service to prioritize customer needs.

Handling customer service

Handled troubleshooted, solved and escalated customer's issues. Planning the vessel on arrival Managing resources-labors & drivers & heavy equipment

• Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Utilized computer systems to manage cargo shipments and accurately track goods.
• Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.