Marqavius Anderson
Memphis,TN
Summary
Hardworking Service Advocate adept at providing outstanding customer service by responding quickly to customer requests, complaints and communications. Uses critical thinking to quickly resolve escalated issues and listen closely to customers. Effective data entry and advanced computer skills. Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
Memphis, TN
02.2022 - Current
- Prepared solutions to ensure customer retention.
- Managed caseloads effectively, ensuring all clients received timely and personalized assistance.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Greeted customers and answered questions about merchandise, services, and store policies.
- Safely operated cart retrieval equipment in parking lots and course paths.
- Assisted in the opening and closing procedures of the facility, including securing carts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Swept floors and removed trash from store premises on a regular basis.
- Greeted guests and members upon arrival and departure, assisted customers and golf shop staff and addressed customer complaints or concerns.
- Cleaned parking lots and sidewalks by picking up litter, removing snow, and treating ice to keep areas safe for customers.
- Managed inventory of carts, identifying shortages and requesting additional units as needed.
- Provided assistance to customers with special needs or requests regarding cart usage.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Verified prices of products using price scanners or manual pricing systems.
- Provided excellent customer service to ensure customer satisfaction.
- Gathered and corralled shopping carts and helped guests carry larger items.
- Assisted customers with loading purchases into their vehicles.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
- Used digital database to keep records of units and stock moved.
- Implemented safety protocols to prevent accidents in cart usage areas.
- Facilitated the smooth flow of carts during peak times to avoid congestion.
- Ensured all carts are in working condition and reported any damages.
- Participated in team meetings to discuss improvements in cart management processes.
- Collected shopping carts and baskets from inside and outside store.
- Assisted customers in locating desired items throughout the store.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Cleaned carts regularly to maintain hygiene and customer comfort.
- Maintained cleanliness and orderliness of cart storage areas.
- Organized carts in bay after returning from parking lot.
- Gathered carts from parking lot and inside store for customer use.
Cart Attendant/Grocery Bagger
Kroger
Memphis, TN
09.2021 - 02.2022
- Provided assistance to customers with special needs or requests regarding cart usage.
- Assisted customers in locating desired items throughout the store.
- Maintained cleanliness and orderliness of cart storage areas.
- Conducted regular sweeps of the facility to collect stray carts.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Gathered and corralled shopping carts and helped guests carry larger items.
- Packed boxes and stock using organizational guidelines.
- Facilitated the smooth flow of carts during peak times to avoid congestion.
- Kept entrances clean of debris or clutter and cleaned up spills throughout store.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned carts regularly to maintain hygiene and customer comfort.
- Monitored customer traffic patterns to ensure efficient flow of customers through checkout lines.
- Safely operated cart retrieval equipment in parking lots and course paths.
- Greeted customers and answered questions about merchandise, services, and store policies.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Managed inventory of carts, identifying shortages and requesting additional units as needed.
- Engaged with customers, providing directions and answering queries about the facility.
- Performed bagging operations for purchases according to company standards.
- Provided basic troubleshooting for carts with mechanical issues.
- Gathered carts from parking lot and inside store for customer use.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Collected shopping carts and baskets from inside and outside store.
- Swept floors and removed trash from store premises on a regular basis.
- Ensured all carts are in working condition and reported any damages.
- Assisted in the opening and closing procedures of the facility, including securing carts.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Organized carts in bay after returning from parking lot.
- Greeted customers and provided assistance with bagging groceries.
- Answered customer questions regarding products and store services.
- Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
Dishwasher
Moe's Southwest Grill
Memphis, TN
04.2021 - 09.2021
- Adhered to sanitary regulations to prevent contamination with food products.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Inspected dishes closely to check for remnants of food or dirt.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Organized trays with cutlery prior to serving meals to customers.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Hand-washed items unsuitable for machine washing.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Replaced clean utensils in storage bins for easy access.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Managed dish area organization and cleanliness.
Education
High School Diploma -
Ridgeway High School
Memphis, TN05-2023
Some College (No Degree) - General Studies
Southwest Tennessee Community College
Memphis, TNSkills
- Personal service background
- Call handling
- Complex Problem-solving
- Decision-making skills
- Complaint handling
- Customer service background
- Training delivery
- Innovative
- Mentorship
- Cleanliness and hygiene
- Efficient cart retrieval
- Safety awareness
- Loading assistance
- Maintaining store appearance
- Merchandise restocking
- Strong work ethic
- Reliability and punctuality
- Trash removal
- Cart collection and return
- Cart maintenance
- Cart stocking
- Active listening
- Problem-solving
- Cash register operation
- Time management
- Safe alcohol service
- Bag transport
- Punctual and dependable
- Maintaining orderliness
- Effective multitasking
- Safety monitoring
- Positive attitude
- Heavy lifting
- Customer service
- Teamwork and collaboration
- Efficient time management
- Flexible schedule
- Quick learner
- Self-directed and motivated
- Detail-oriented
Languages
English
Professional
Accomplishments
- Got promoted to Team captain after our current team captains left at target.
- Became a team trainer.
Certification
- OSHA certification -2022
References
References available upon request.
Timeline
Service Advocate
Target
02.2022 - Current
Cart Attendant/Grocery Bagger
Kroger
09.2021 - 02.2022
Dishwasher
Moe's Southwest Grill
04.2021 - 09.2021
High School Diploma -
Ridgeway High School
Some College (No Degree) - General Studies
Southwest Tennessee Community College