Marqavius Yvette Ruben-Reagor
Irving
Summary
Over three years of experience in customer service and sales, with a strong focus on rapport building and promoting technology usage. Proven ability to thrive in diverse environments while exercising sound judgment and excellent listening skills. Recognized for motivation, self-starting initiative, and effective teamwork. Consistently delivers results through honesty and integrity in all interactions.
Overview
18
18
years of professional experience
Work History
Cigna
07.2024 - Current
- Handle calls by processing medication for patients as well as answering questions for billing information.
- Supervisor: catrina
- Address: remote
United health care
08.2022 - 07.2024
- Handle medical claims & Dental claims for providers, businesses, & patients.
- Supervisor: hillary kimette
- Address: remote
Molina Health Care
11.2018 - 01.2021
- Receive inbound calls regarding health care insurance an payments.
- Also explaining healthcare claims calls as well.
- Supervisor: Samara Ramos
- Contact: 855-322-4080
Collections customer service
Ntta
03.2017 - 01.2018
- Receive inbound calls regarding cars in collections
- Recommending customers to pay there toll bills.
- Supervisor: balfour
- Contact: 469-608-6862
Customer Service rep
ADT Security
04.2015 - 08.2016
- Monitored people homes and burglar alarms also did tech support with no working systems. Emergency dispatch.
- Supervisor: mat
- Contact: 214-330-9601
Customer Service Representative
PFSWeb
08.2013 - 10.2014
- Answering Customers inquiries about product and place orders
- Resolving any issues regarding shipping or account information
- Process payments and insure all data in correct in data base
- Supervisor: mnuekua
- Contact: 972-881-2900
Administrative Assistant
B and B Heat and Air
01.2012 - 06.2012
- Made and received inbound/outbound calls (200+calls daily)
- Scheduled HVAC services
- Pitched seasonal specials
- Supervisor: Angela
- Contact: 214-621-3556
Sales Associate
Forever 21
02.2011 - 02.2012
- Greet and acknowledge every customer
- Maintain solid product knowledge
- Assist in housekeeping, processing and replenishing merchandise
- Aids customers in locating merchandise
- Assist in ringing up sales/bagging merchandise
- Supervisor: ashley
- Contact: 972-647-4300
Daycare Floater
Child rend Paradise
02.2008 - 02.2011
- Performed variety of tasks such as: dressing, feeding, bathing and overseeing playtime
- Attended children from ages 1 month to 12 years
- Participated in children recreational activities.
- Supervisor: Alicia
- Contact: 214-221-0888
Education
General Studies
Lake Highland H.s
Dallas, TX05.2009
Skills
- Effective organization
- Client relationship management
- Technical proficiency
- CRM and Excel expertise
- Strong work ethic
- Relationship building
- Analytical thinking
- Listening skills
Timeline
Cigna
07.2024 - Current
United health care
08.2022 - 07.2024
Molina Health Care
11.2018 - 01.2021
Collections customer service
Ntta
03.2017 - 01.2018
Customer Service rep
ADT Security
04.2015 - 08.2016
Customer Service Representative
PFSWeb
08.2013 - 10.2014
Administrative Assistant
B and B Heat and Air
01.2012 - 06.2012
Sales Associate
Forever 21
02.2011 - 02.2012
Daycare Floater
Child rend Paradise
02.2008 - 02.2011
General Studies
Lake Highland H.s