Marqese D. Seabrooks
Newport News,VA
Summary
Goal-driven individual with many years of progressive experience. Recognized as driven, dedicated, hard-working and easily adaptable. Results-oriented and organized with experience working in fast-paced environments to consistently meet goals. My goal is to be a valuable asset to the company that provides me the opportunity to engage with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Elite Plus LLC
Winchester, VA
08.2021 - Current
- Maintained accurate records of all operational activities.
- Developed strategies for streamlining workflow processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Monitored inventory levels to ensure adequate stock availability.
- Implemented safety protocols to maintain a safe working environment.
- Assisted with the organization and execution of operational processes.
- Conducted training sessions for new employees on operational procedures.
- Liaised between customers and management to ensure smooth operations delivery.
- Managed daily functions of deskside support, including defining and implementing processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Down stocking Team & Overnight stocker
Lowe's
08.2020 - 12.2021
- Providing retail customer service (helping guest locate items, providing information on products)
- Down stocking items from upper bays to the store floor (using stairs, Ballymore’s, forklifts)
- Stocked shelves with products while maintaining and updating store inventory (adding items into system, fixing RIPS, locating missing items)
- Loaded and unloaded materials onto and off of night truck and delivered pallets to assigned destination throughout the store to be unloaded (using pallet jack or forklift)
- Handled the end processing of customer orders including hand loading the trucks
- Loaded and properly rotated product on trucks and trailer
- Maintained products locations in the computer system while also maintaining new labels to keep products up to date
- Monitored and corrected store inventory on items in stock, out of stock, on clarence, and nonstock to help maintain sells
- Worked in receiving unloading, wrapping, and delivering freight throughout the store
- Constantly followed safety guidelines while operating heavy machinery
- Constantly followed guidelines when dealing with spilt chemicals and other hazardous material
Culinary Operations Facility Supervisor
SeaWorld Entertainment
New Port News, VA
06.2016 - 10.2019
- Providing customer service (dealing with guest issues, cashiering, answer questions)
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Monitored employee work levels and optimized performance with strategic approaches.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Supervise day to day food safety, sanitation and cleanliness program
- Supervise daily alcohol service program to ensure compliance
- Participate in Culinary Manager Program
- Greet and serve each guest in a fast, efficient and courteous manner
- Monitor and maintain monies and sales information for audit and balance
- Communicate effectively with other departments and assisted as needed
- Restock workstations as needed and monitor cleaning and sanitation of facility after closing
Education
Some College (No Degree) - Computer Science
Norfolk State University
Norfolk, VASkills
- Excellent time management skills
- Strong Customer Relations skills
- Strong written and verbal communication skills
- Electric Ballymore lift
- Order picker
- Forklift
Certification
- Electric Ballymore lift
- Order picker
- Forklift
Accomplishments
- Vast experience with Touch Computer Series Zebras
- Vast amount of cash handling experience
- Works well as a collaborator or individually
- Successfully meets strict deadlines
- Able to perform in a demanding environment
Timeline
Operations Coordinator
Elite Plus LLC
08.2021 - Current
Down stocking Team & Overnight stocker
Lowe's
08.2020 - 12.2021
Culinary Operations Facility Supervisor
SeaWorld Entertainment
06.2016 - 10.2019
Some College (No Degree) - Computer Science
Norfolk State University