Lisa Parisi
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
OPERATIONS COORDINATOR
NORTHWESTERN MEDICINE
10.2021 - Current
- Supervise and direct clinical and clerical staff.
- Participate in interviewing, hiring, training, and performance appraisals.
- Oversee and direct day-to-day office operations.
- Manage providers' schedule templates to optimize patient care.
- Schedule staff and allocate resources across hours of operation.
- Provide one-to-one coaching and mentoring.
- Ensure that excellent service is delivered and perform service recovery whenever necessary.
- Resolve complex or critical situations involving patients and staff.
- Motivate and train employees to maximize team productivity.
- Attend and actively participate in manager/supervisor meetings.
- Ensure that patient dignity and confidentiality are always maintained.
- Provide direction and guidance to internal teams in order to achieve targets.
PATIENT LIAISON
NORTHWESTERN MEDICINE
05.2019 - 10.2021
- Managed physician schedules to make the best use of all resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Communicated with patients and clinical staff as necessary to ensure patient compliance with the prescribed treatment plan.
- Maintained patient records and updated electronic health systems to safeguard data.
- Wrote orders and referrals for labs and imaging,
- Completed FMLA, disability, and other paperwork to support patients' needs.
- Trained newly hired patient liaison.
- Put into place a covering calendar for scheduled PTO.
- Worked effectively with staff from all departments to coordinate resolutions.
PERFUSIONIST
SPECIALTYCARE
08.2016 - 02.2019
- Operated a heart-lung machine during coronary artery bypass grafting and heart valve repair/replacement and organ transplant
- Monitored patient's parameters to maintain physiological functions during cardiopulmonary surgery
- Used auto transfusion techniques for cardiac, orthopedic, and vascular surgeries
- Prepared to assist in emergency cardiovascular operations
- Communicated with surgeons, anesthesiologist, and nursing staff to ensure successful outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Documented paperwork and scanned into computer
- Successfully initiated ECMO for adult and pediatric patients
ADMINISTRATVIE ASSISTANT
FORTICO
01.2014 - 05.2016
- Answered, screened, and directed calls to the proper individuals/department taking messages when appropriate
- Answered routine inquiries & other information as needed.
- Performed clerical duties such as filing, copying, mail distribution, order supplies, responding to email, and other tasks as assigned
- Maintained strict confidentiality of all information
- Made sure utility crews and building inspectors were scheduled
- Facilitated delivery of necessary equipment to job sites
- Scheduled contracted employees to ensure they were at the job when needed.
Education
MASTER'S - HEALTHCARE ADMINISTRATION
NATIONAL LOUIS UNIVERSITY
Chicago, IL06.2021
BACHELOR OF SCIENCE - Perfusion Technology
Rush University
Chicago, IL05.2016
Skills
- Excellent verbal and written communication skills
- Proficient in EPIC, Microsoft Word, and Excel
- Ability to react calmly and effectively in emergencies
- Cheerful outlook and ability to adapt to change
- Excellent time management skills
- Business Operations
- Operational Efficiency
- Hiring and Onboarding
Timeline
OPERATIONS COORDINATOR
NORTHWESTERN MEDICINE
10.2021 - Current
PATIENT LIAISON
NORTHWESTERN MEDICINE
05.2019 - 10.2021
PERFUSIONIST
SPECIALTYCARE
08.2016 - 02.2019
ADMINISTRATVIE ASSISTANT
FORTICO
01.2014 - 05.2016
MASTER'S - HEALTHCARE ADMINISTRATION
NATIONAL LOUIS UNIVERSITY
BACHELOR OF SCIENCE - Perfusion Technology
Rush University
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