Marquala Melvin
Norfolk,VA
Summary
I have continued educational training in vital signs, injections and medication administration, venipuncture, EKG's, culture techniques, and assisting with examinations, Electronic medical records management, medication prescription guidance, Knowledge of clerical systems, managing files and records, and other office procedures, Detail-oriented in handling customer information, acting as liaison, resource and primary point of contact for all levels of operations, internal staff, clients, and outside vendors. Easily establish strong rapport with customers, maintaining comprehensive product knowledge and enable customers to make well-informed medical decisions. Also, I Enjoy sharing knowledge and encouraging development of others to achieve team goals, Refined planning and organizational skills that balance work and team support. I am indeed authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Humana
Norfolk, VA
08.2023 - Current
- Ensured all shift paperwork and reports are completed or logged
- Supervised stock deliveries and storage of products and supplies
- Managed the development and training of crew employees
- Maintained critical standards for product quality, service speed & quality, cleanliness & sanitation
- Adhered to all safety, sanitation and security procedures are executed
- Assist Restaurant Manager on executing all aspects of the restaurant operations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant
Shady Grove Fertility
09.2021 - 09.2023
- Blood work/Venipuncture, assisting patients to their rooms, helping with ultrasounds, stocking, sanitizing, and helping the patients with their every need.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Phlebotomist Technician
Biomat Plasma Center
09.2020 - 11.2022
- Making sure Venipuncture and setting up machines are done correctly, getting the correct amount of plasma from donors, Also having great customer service to each and everyone around.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
- Provided guidance and support to laboratory personnel.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
Pharmacy Customer Service Representative
Alorica Calling Center
11.2018 - 09.2020
- Refilling mail order medications
- Verifying and updating patient addresses and contact information
- Researching benefit information and interpreting Medicare rules and plan limitations
- Providing information for members to convert to mail order pharmacy
- Transfer specialty calls to the correct Pharmacy or Department
- Providing accurate pricing information for covered medications and supplies
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Cashier
Walmart
02.2018 - 11.2018
- Responsible for maintaining outstanding customer service as per company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets
- Followed up with customers to ensure their issue has been sufficiently resolved, meeting with them in customers in person or by telephone to provide further information about products or services if the matter has not been adequately resolved, taking orders, opening or closing accounts, and gathering all necessary information regarding complaints or matters that need further attention
- Counted large volumes of money manually and with bill or change-counting devices, accounting for balanced daily funds and transfers
- Trained new team members in cash register operation, stock procedures and customer service
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Cashier
Sam's Club
06.2017 - 01.2018
- Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service
- Helped customers find specific products, answering questions and offering advice
- Increased sales by offering members/customers an upgrade on their membership and/or credit card
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Cashier
Rally's
Norfolk, VA
01.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
Cleaner
A' La Carte Clean
Virginia Beach, VA
05.2015 - 04.2016
- Assisting with cleaning and making sure individuals housing areas was cleaned the way they want it and spotless, also in the summer helping clean Sand-bridge beach houses.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
Diploma -
Booker T. Washington High School
Norfolk, VASkills
- Venipuncture
- Phlebotomy
- Vital Signs
- Triage
- Laboratory Experience
- Patient Care
- English
- FDA (1 year)
- Certifications and Licenses
- Present
- Sterile Procedures and Techniques
- Customer Service
- Advanced Anatomy Knowledge
- Assisting with Physical Exams
- Restocking Lab Supplies
- Catheter Change and Preparation
- Charting Expertise
- Human Anatomy and Physiology
Accomplishments
Certified Phlebotomy Technician
Certification
August 2020 to Present
Certified Phlebotomy Technician
CPR Certification
Timeline
Medical Assistant
Humana
08.2023 - Current
Medical Assistant
Shady Grove Fertility
09.2021 - 09.2023
Phlebotomist Technician
Biomat Plasma Center
09.2020 - 11.2022
Pharmacy Customer Service Representative
Alorica Calling Center
11.2018 - 09.2020
Cashier
Walmart
02.2018 - 11.2018
Cashier
Sam's Club
06.2017 - 01.2018
Cleaner
A' La Carte Clean
05.2015 - 04.2016
Cashier
Rally's
01.2015 - 06.2017
Diploma -
Booker T. Washington High School