MARQUAN D. BUCHANAN
MADISON,AL
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Military Police Sergeant
Army National Guard
07.2018 - Current
- Enlisted July 3, 2018 and currently a Sergeant in the US Army National Guard
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Created and implemented security protocols and procedures to safeguard personnel and property.
Customer Service Staff
Publix
10.2021 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Behavioral Health Specialist
Pinnacle Schools
10.2019 - 10.2021
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Created progress reports, assessments and charting within required timeframes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Manager
Dollar General Market
08.2016 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - General Studies
Oakwood University
Huntsville, AL05.2022
Skills
- Microsoft Office
- Verbal and Written Communication
- Customer Relations
- Active Listening
- Sales Expertise
- Time Management
- Public Speaking
- Senior Leadership Support
- Multi-Line Telephone Operation
- Contract Drafting and Negotiation
- Team Development
- In-Person and Telephone Interviewing
Additional Information
- AWARDS & DECORATIONS , Army Commendation Medal Army Achievement Medal National Defense Service Medal Non-Commissioned Officer Professional Development Ribbon Army Service Ribbon Overseas Service Ribbon Armed Forces Reserve Medal Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal
Timeline
Customer Service Staff
Publix
10.2021 - 05.2022
Behavioral Health Specialist
Pinnacle Schools
10.2019 - 10.2021
Military Police Sergeant
Army National Guard
07.2018 - Current
Manager
Dollar General Market
08.2016 - 10.2019
Bachelor of Science - General Studies
Oakwood University
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