Marquasha Johnson-Love
WATERLOO,IA
Summary
Hardworking, dependable, and motivated individual with several years of work experience in healthcare, food service, and daily operations. Skilled in teamwork, communication, organization, and multitasking in fast-paced environments. Quick to learn new tasks, adapt to change, and work independently or as part of a team. Committed to maintaining a positive attitude, providing quality service, and completing tasks efficiently and responsibly.
Overview
11
11
years of professional experience
Work History
Dietary Aide
HealthCare Resolutions
Cedar Falls, IA
09.2022 - Current
- Help prepare food for specified meals of the day
- Coordinated meal delivery logistics to ensure timely service to residents...
- Maintain a clean work environment.
- Adhere food safety standards.
- Delivered customer service to ensure satisfaction and support during dining hours..
- Support dining room operations
- Communicate with residents for specialty orders.
- Follow dietary restrictions per patient
General Labor
Tyson Pet Products
Independencem, IA
01.2018 - 01.2020
- Worked the general line
- Loaded pet food onto pallets
- Adhere to safety guidelines
Forklift driver
Ryders Integrated Logistics Inc
Waterloo, IA
01.2017 - 01.2020
- Move loaded pallets to and from designated locations
- Stack crates, pallets when not in use
- Unload and load material
- Load trucks with material to be transported to designated locations.
Telemarketer
CBE
Cedar Falls, IA
08.2015 - 06.2017
- Prepared therapeutic meals for HealthCare Resolutions residents following diet orders.
- Delivered trays to patient rooms with courteous service and accurate meal placement.
- Collected used dishes and sanitized dining areas after each meal service.
- Confirmed customer information and verified call accuracy before follow-up.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Qualified leads and scheduled appointments for CBE sales teams.
- Answered customer calls and emails using company service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
HS Diploma -
East High School
Waterloo, IASkills
- Dietary compliance
- Food safety
- Meal preparation
- Tray delivery
- Call handling
- Complaint resolution
- Customer service
- Problem solving
- Active listening
- Complaint handling
- Problem resolution
- Live chat support
- Production line
- Material handling
- Pallet loading
- Forklift operation
- Safety compliance
- Time management
- Heavy equipment handling
Volunteer
- 2022, Present, Third shift daycare for family and friends
- Union Missionary Baptist Church, 2020, Present, Back to school giveaway
Timeline
Dietary Aide
HealthCare Resolutions
09.2022 - Current
General Labor
Tyson Pet Products
01.2018 - 01.2020
Forklift driver
Ryders Integrated Logistics Inc
01.2017 - 01.2020
Telemarketer
CBE
08.2015 - 06.2017
HS Diploma -
East High School