Marquavias Brandenburg
Mesa
Summary
Adept at fostering customer relationships and enhancing service quality, my experience at Elite Paw Spa previous positions of employment have honed my strong communication and critical thinking skills. Demonstrated ability to manage high-volume workloads with precision, I consistently delivered superior results, ensuring customer satisfaction and operational efficiency. My collaborative spirit and reliability stand out, contributing significantly to team and business success.
Overview
6
6
years of professional experience
Work History
Professional Dog Bather
Elite Paw Spa
01.2023 - Current
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Built relationships with customers to encourage repeat business.
- Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet served.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
Automotive Technician
Big O Tires
06.2021 - 01.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Call Center Representative
MVA Solutions
11.2020 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Host/Server
Applebee's Grill + Bar
12.2019 - 01.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Team Member
Sonics Drive In
10.2018 - 01.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
High School Diploma -
Red Mountain High School
7301 E Brown Rd, Mesa AZ 8520705-2021
Skills
- Strong communication skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Solution oriented
Timeline
Professional Dog Bather
Elite Paw Spa
01.2023 - Current
Automotive Technician
Big O Tires
06.2021 - 01.2023
Call Center Representative
MVA Solutions
11.2020 - 10.2021
Host/Server
Applebee's Grill + Bar
12.2019 - 01.2021
Team Member
Sonics Drive In
10.2018 - 01.2020
High School Diploma -
Red Mountain High School
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