Marquee Brown
Norristown,PA
Summary
Graduate with a B.A. in English and a certificate in technical writing. Has shown ability to multi-task by maintaining a job while pursuing a degree full-time. Goal-oriented with a combination of experience in customer service and administration. Awarded team leadership certificate for the ability to thrive and delegate in fast-paced environments while maintaining a positive attitude. A fast technical learner with hands-on experience in completing data entry, composing reports, and delivering quick and knowledgeable assistance. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
LIDL
08.2019 - 01.2023
- Evaluated inventory by conducting quality control to ensure items were properly labeled and available
- Ensured inventory met the standard for federal state and local safety requirements
- Received and processed customer orders
- Provided training to multiple employees to guarantee quality service
- Reviewed and updated inventory logs and made changes where appropriate
- Displayed flexibility by working overtime covering shifts and traveling to different store locations to assist when needed
- Coordinated with fellow employees to increase productivity and reduce losses.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Bookseller
UPenn Bookstore
12.2018 - 05.2019
- Handled 50+ customer calls per day
- Answered questions about company product lines
- Shared pricing details and discounts with customers
- Assessed and reviewed inventory to make sure merchandise aligned with marketing goals
- Reviewed inventory to ensure proper placement and distribution.
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
Data Entry Intern
Moyer Foundation
01.2017 - 05.2017
- Recorded confidential data into a software database
- Created and maintained Microsoft Excel spreadsheets to track yearly data
- Documented consumer inquiry to make sure company efforts were yielding measurable results.
- Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
- Streamlined processes by identifying opportunities for improvement in data management practices.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Manage 100+ customer calls each day
- Mentor new employees in the company software
- Place 50+ customer orders each week
- Implement new Customer Service Representative training programs
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Handle customer questions and complaints by phone
Education
Associate of Applied Science - Radiography
Montgomery County Community College
Blue Bell, PA 05.2001 -
Bachelor of Arts - English
Arcadia University
Glenside, PA 05.2001 -
Skills
Leadership
Communication
Critical Analysis
Interpersonal Ability
Problem Solving and Judgement
Teamwork
Flexibility and Adaptability
Initiative
Cash Handling
Data Entry
Management Support
Preparing reports
Certification
Technical Writing
Timeline
Technical Writing
07-2023
Associate
LIDL
08.2019 - 01.2023
Bookseller
UPenn Bookstore
12.2018 - 05.2019
Data Entry Intern
Moyer Foundation
01.2017 - 05.2017
Associate of Applied Science - Radiography
Montgomery County Community College
05.2001 -
Bachelor of Arts - English
Arcadia University
05.2001 -