Marquee Brown
Norristown,PA
Summary
Graduate with a B.A. in English and a certificate in technical writing. Has shown ability to multi-task by maintaining a job while pursuing a degree full-time. Goal-oriented with a combination of experience in customer service and administration. Awarded team leadership certificate for the ability to thrive and delegate in fast-paced environments while maintaining a positive attitude. A fast technical learner with hands-on experience in completing data entry, composing reports, and delivering quick and knowledgeable assistance. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
LIDL
08.2019 - 01.2023
- Evaluated inventory by conducting quality control to ensure items were properly labeled and available
- Ensured inventory met the standard for federal state and local safety requirements
- Received and processed customer orders
- Provided training to multiple employees to guarantee quality service
- Reviewed and updated inventory logs and made changes where appropriate
- Displayed flexibility by working overtime covering shifts and traveling to different store locations to assist when needed
- Coordinated with fellow employees to increase productivity and reduce losses.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Bookseller
UPenn Bookstore
12.2018 - 05.2019
- Handled 50+ customer calls per day
- Answered questions about company product lines
- Shared pricing details and discounts with customers
- Assessed and reviewed inventory to make sure merchandise aligned with marketing goals
- Reviewed inventory to ensure proper placement and distribution.
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
Data Entry Intern
Moyer Foundation
01.2017 - 05.2017
- Recorded confidential data into a software database
- Created and maintained Microsoft Excel spreadsheets to track yearly data
- Documented consumer inquiry to make sure company efforts were yielding measurable results.
- Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
- Streamlined processes by identifying opportunities for improvement in data management practices.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Manage 100+ customer calls each day
- Mentor new employees in the company software
- Place 50+ customer orders each week
- Implement new Customer Service Representative training programs
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Handle customer questions and complaints by phone
Education
Associate of Applied Science - Radiography
Montgomery County Community College
Blue Bell, PA 05.2001 -
Bachelor of Arts - English
Arcadia University
Glenside, PA 05.2001 -
Skills
Leadership
Certification
Technical Writing
Timeline
Technical Writing
07-2023
Associate
LIDL
08.2019 - 01.2023
Bookseller
UPenn Bookstore
12.2018 - 05.2019
Data Entry Intern
Moyer Foundation
01.2017 - 05.2017
Associate of Applied Science - Radiography
Montgomery County Community College
05.2001 -
Bachelor of Arts - English
Arcadia University
05.2001 -