Marquel Basile
Las Vegas,NV
Summary
Experience in operations management and training. Skilled in developing standard operating procedures and enhancing team readiness, leading to improved efficiency and client satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Safety Alerts Specialist
HopSkipDrive
, Remote
03.2025 - Current
- Monitored live ride operations across multiple markets, identifying service disruptions and safety risks to enhance operational safety.
- Analyzed ride data and customer reports, detecting trends to inform risk prevention strategies.
- Collaborated with product and engineering teams to enhance internal alert systems, optimizing workflows.
- Trained new team members on standard operating procedures and escalation processes, improving team readiness.
Operations Lead
Bizee
Las Vegas, Nevada
02.2024 - 03.2025
- Launched operational virtual addresses, ensuring seamless setup and regulatory compliance from day one.
- Onboarded new clients and trained registered agents on processes, supporting business expansion.
- Created standard operating procedures for onboarding and training, enhancing process efficiency and employee integration.
- Implemented strategies to enhance retention through improved communication and team cohesion.
Product Operations Lead
Lululemon
Henderson, Nevada
05.2023 - 02.2024
- Redesigned back-of-house operations to improve inventory replenishment and product organization, reducing customer wait times, lowering team stress, and significantly improving online order performance metrics.
- Utilized daily sales data and performance metrics to maintain an optimized and engaging floor set, increasing attachment sales and driving overall store profitability.
- Managed daily store operations, including opening/closing procedures, staff scheduling, budget oversight, and customer issue resolution, ensuring operational efficiency and high customer satisfaction.
- Collaborated with store leadership to launch new products and marketing initiatives, facilitating transition from pop-up to permanent retail store.
- Cultivated positive work culture, organized regular team meetings, and implemented an open-door policy, reducing employee turnover.
Business Support Specialist
Peak Support LLC
Remote
10.2021 - 11.2022
- Managed inquiries and resolved issues to enhance client satisfaction and improve key performance indicators.
- Executed B2B strategies to strengthen client relationships and increase client retention.
- Designed and implemented organized filing systems, improving record accessibility and operational efficiency for the management team.
- Led training initiatives to align team performance with organizational goals and support continuous improvement.
- Applied HTML and CSS to streamline email and digital advertisement development, increasing efficiency and reducing production time and resource use.
Shipping and Receiving Specialist
REI
Las Vegas, Nevada
03.2018 - 10.2021
- Coordinated shipments, ensuring timely delivery and optimizing logistics processes.
- Verified shipments against invoices, documenting shortages and rejecting damaged items to uphold quality standards.
- Maintained accurate inventory records, enhancing reliability of warehouse management systems.
- Implemented changes to enhance production control systems and standard operating procedures.
Education
Associate of Science - Criminal Justice
SUNY Canton
NY12-2011
Skills
- Occupational safety
- Safety compliance
- Risk assessment
- Process improvements
- Operations management
- Project management
- Cross-functional collaboration
- Training and mentoring
- Client success
- Cultural awareness
Timeline
Safety Alerts Specialist
HopSkipDrive
03.2025 - Current
Operations Lead
Bizee
02.2024 - 03.2025
Product Operations Lead
Lululemon
05.2023 - 02.2024
Business Support Specialist
Peak Support LLC
10.2021 - 11.2022
Shipping and Receiving Specialist
REI
03.2018 - 10.2021
Associate of Science - Criminal Justice
SUNY Canton