MARQUENETTA PULLIN
Katy
Summary
Customer Care Specialist with expertise in delivering support and resolving inquiries. Strong communicator and problem-solver, dedicated to enhancing customer satisfaction and loyalty through attentive service. Focused on improving team performance by sharing knowledge and best practices in customer service.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
Travelers
Houston
10.2024 - Current
- Handle Notice of Loss calls across multiple product lines, guiding customers through the claims process and making sure everything gets started correctly.
- Built trust with customers by actively listening to concerns and leveraging product knowledge to deliver clear, helpful support.
- Evaluated each customer’s situation to ensure complete and accurate documentation.
- Work comfortably across several systems and platforms at once, accurately documenting information while staying fully engaged with the customer.
CUSTOMER SERVICE REPRESENTATIVE
Pacific Life
01.2023 - 04.2024
- Answered incoming calls and emails, delivered frontline customer support, and assisted with product and service transactions to enhance customer satisfaction.
- Builds strong customer relationships, establishing confidence, trust, and rapport to ensure customers have a positive experience with Pacific Life.
- Respond to questions and requests from (internal/external) customers, such as processing outgoing mail, scanning and uploading documents. This could be a policy owner, financial advisor, producer etc.
- Calculated premiums and established payment methods, processed customer payments, and issued receipts to ensure accurate account management.
Education
Some College (No Degree) -
Bossier Parish Community College
Natchitoches01-2014
Skills
- Verbal and written communication
- Relationship management
- Attention to detail
- Analytical problem solving
- Adaptability
- Technology optimization
Timeline
Customer Care Specialist
Travelers
10.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Pacific Life
01.2023 - 04.2024
Some College (No Degree) -
Bossier Parish Community College