Marques A. Roper
Wake Forest,North Carolina
Summary
I am compassionate and dedicated recent CNA graduate with a strong foundation in patient care, eager to apply clinical skills in a professional healthcare setting. I pride myself in effective communication, empathy, and a commitment to enhancing patient well-being. Passionate about giving back to the community through volunteer work and coaching youth softball and football, serving as a positive role model and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate-Seasonal
Kohl’s Department Store
Raleigh, North Carolina
10.2020 - 01.2021
- Maintain exceptional customer experience, with energy and product knowledge to support customers throughout the sales experience.
- Provided support to departmental staff, maintaining operational efficiency by effectively reallocating resources and streamlining processes within designated areas of responsibility.
- Collaborated with teams in managing the shipping and receiving of materials for both inbound and outbound deliveries.
- Exemplified strong leadership qualities that serve as a model for others within my team.
Crew Member
Bojangles
Wake Forest, North Carolina
11.2022 - 04.2023
- Demonstrate proficiency in key roles such as runner/frontline coordinator, order taker/dining room attendant, grill operator, and fry station.
- Maintain the restaurant's adherence to company standards regarding cleanliness, organization, and customer accessibility.
- Collaborate effectively with team members to ensure the successful completion of tasks and fulfill any additional responsibilities as assigned.
Customer Service Associate
Kohl’s Department Store
Raleigh, North Carolina
06.2024 - Current
- Maintain exceptional customer experience, with energy and product knowledge to support customers throughout the sales experience.
- Provided support to departmental staff, maintaining operational efficiency by effectively reallocating resources and streamlining processes within designated areas of responsibility.
- Collaborated with teams in managing the shipping and receiving of materials for both inbound and outbound deliveries.
- Exemplified strong leadership qualities that serve as a model for others within my team.
Education
Heritage High School
Wake Forest, North CarolinaPhysical Therapy -
UNC-Pembroke
North Carolina01.2023
Health Care Services -
Bluefield State
WV01.2024
Health Care -
Wake Technical College
North Carolina07.2025
Skills
- Vital Signs Monitoring
- Infection Control Protocols
- Activities of Daily Living Support
- Medical Emergency Response
- Patient Safety Risk Analysis
- Digital Patient Monitoring Device
- Team Collaboration
- Efficient in Microsoft Excel & Word
- Skilled in providing high-quality customer support via phone, resolving issues efficiently and professionally
Certification
- Certified Nursing Assistant, North Carolina Board of Nursing, 05/2025
- CPR Certification, American Red Cross, 05/2024
Additional Information
References upon request
Timeline
Customer Service Associate
Kohl’s Department Store
06.2024 - Current
Crew Member
Bojangles
11.2022 - 04.2023
Customer Service Associate-Seasonal
Kohl’s Department Store
10.2020 - 01.2021
Heritage High School
Physical Therapy -
UNC-Pembroke
Health Care Services -
Bluefield State
Health Care -
Wake Technical College