Jira
Marques Butilla
System Administrator II & Software Engineer
Chicago,IL
Summary
I am a Software Engineer and an experienced Jira Administrator/developer who has been working with all forms of Atlassian products. I've installed, configured, managed, and maintained Data Center, Server, Cloud, Confluence, Bitbucket, and Service Desk. As well configured integration between software such as Slack, Coda, and Jira using Javascript, Rest APIs, and Python coding.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
IT Security Specialist V
Bank of America
Chicago, IL
04.2024 - Current
- Created several projects in Jira Service Management with custom forms and plugins.
- Managed and taught several interns about creating projects and workflows in Jira and creating scripts using Groovy and Scriptrunner.
- Generated documentation with step-by-step instructions on implementing and testing cases for 60+ tickets.
- Enacted monthly releases on Jira environments using API and snapshot methods.
- Created automation through Scriptrunner and automation rules to send custom HTML emails, audit projects, and issues, along with updating issues based on fields chosen by the user.
System Administrator II & Software Engineer
Oportun
Chicago, Illinois
09.2021 - 11.2023
- Manage Salesforce for integrations, connections, and access issues with Simpplr.
- Create Confluence Spaces, interactive forms using Confiforms, custom integrations and Marcos, as well as using HTML and CSS to customize confluence pages.
- Handle management of pages and access within Coda, ProductBoard, SurveyMonkey, Zoom, Mural, Salesforce and Onna.
- Launched Slack within the company and govern over external access, 4 slack workspaces, and configured integrations and bots within slack channels.
- Create an API integration with Simpplr and Service Now to add knowledge based from Simpplr into Service Now similar to that of a library.
- Create and update JavaScript scripts that would pull in data from Jira and display in a custom table in Confluence that would have collapsible levels to show Jira tickets of parent and child.
- Streamlined Onna to manage slack for exports and security reviews for HR and Security.
- Configured integrations between Coda and Jira to display Jira filter and tickets within Coda documents.
- Launch Simpplr within the company and setup Sites, pages and migration of SharePoint into Simpplr.
Software Engineering
Dropbox
San Francisco, California
05.2019 - 09.2021
- Created and managed Jira projects along with permission, field, and workflow schemes based on customer requests from review meetings where we had outlined requirements and use cases
- Migrated 3 Jira server instances from Jira Cloud to Data Center.
- Deploy Jira Data Center instance that does not require VPN security to connect with Jira mobile as well as configured GDPR Plugin to remove all user privacy data from Jira on newly created tickets
- Configured and installed Confluence and connected to all Service Desk forms to streamline support tickets by referring to Confluence Documentation
- User access management to Jira and plugins such as service desk, structure, and confluence to users and teams with documentation and guidelines on how to properly use
- Troubleshoot user and group permissions in Jira using Okta single sign-on groups to give and manage access
- Quarterly User account audit where user and service accounts were offboarded due to terms
- Manage all Service Desk project in Jira and support for all Jira related tickets within
- ServiceNow
- Created Webhook for ServiceNow to create tickets in Jira and allow real-time update on both tickets from comments, field updates, and Status
- Run bi-quarterly Data Refreshes from our Production instance of Jira all other instances with plugin and Server base configurations
- Built a custom integration between Jira Service Desk and LeanIX software that is fully automated and allows the 2 softwares to communicate with each other using python
- Configured Service Desk into Jira software for cloud and server instance to replace
- Zendesk and lower cost of support by over $1,000.
IT Desktop Support
Clover
San Francisco, California
09.2018 - 05.2019
- Health
- Manage over 100+ Jira Project including about 2/3rds of our Jira Service Desks and Jira projects from Permission Schemes, email request, workflows, and custom features based on the projects and integration
- Created a Jira bot to auto assign tickets, message assignee of any changes and updates on slack, follow up with customers and close out tickets, and manage queue of multiple projects in Jira simultaneously
- Configured and installed BitBucket for engineers to allow version control of scripts and all coding within Jira tickets
- Arranged meetings with teams to create Portfolios, projects, and forms for Service Desk in Jira by brainstorming ideas they of what they had wanted and what was possible to implement
- Troubleshoot access and file directory within AWS S3, Cyberduck, SFTP, Asana, Mode and using terminal to access 3rd party servers such as Aptible for over 1000 tickets
- Maintain all zoom rooms and audio rack for all hands meetings, as well as with securing chargers and cables for cable management and to prevent theft, to upgrading or creating a new zoom room within San Francisco office
- Troubleshoot JAMF policies on all machine learning laptops, iPads, mac minis and iPhones deployed
- Configuring Jira Service Desks to replace other applications such as Wrike, as well as combine our Support Intake Service Desk and Data Ops for SFTP access and approval into our main IT Support Service Desk with automation and triaging tickets.
Service Desk Associate
Docker
San Francisco, California
03.2018 - 08.2018
- Manage and maintained 73 projects within Jira and 28 confluence spaces by setting restrictions and creating custom permission
- Reconfigured OS for Mac, Windows 10 and ubuntu as well as re-imaging and repairing
- MacBooks and Dells
- Generate audit reports from Github and Atlassian using api keys with python for maintaining users and 2 Factor Authentication.
Full Stack Developer / Data Architecture Engineer
Bank of the West
San Francisco, California
02.2016 - 12.2017
- Developed SharePoint Sites with custom pages, views, graphs and calendars that are automated with workflows and formulas through excel visual basic scripting
- Created python script to extract data from Oracle database into excel document and used web scraping of external banking websites to fill in missing data
- Designed Backend elements of SharePoint Sites such as HTML, connections and alerts to managers, and data connection to Oracle database and Microsoft Access using
- SharePoint Designer
- Display views and graphs through up keep of external connections such as excel, access, and C# coding
- Manage and integrate new information of source systems into data inventory as
Education
Full Stack Web Developer NanodegreeCertification: Web/Multimedia Management And Webmaster -
Udacity
Mountain View, CA 06.2017 - 12.2017
Learn To CodeCertification: Intro To Programming Nanodegree -
Udacity
Mountain View, CA 09.2015 - 01.2016
Year Up -
Foothill College
San Francisco, CA 09.2015 - 07.2016
Some College (No Degree) - General Studies
Saint Mary's College of California
Moraga, CA 08.2011 - 02.2013
Skills
SQL
Software
Confluence
SurveyMonkey
Coda
Slack
Simpplr
Zendesk
ServiceNow
AWS
Zoom
Onna
Microsoft Office 365
Jira Service Desk
SalesForce
Mural
Github
Okta
Timeline
IT Security Specialist V
Bank of America
04.2024 - Current
System Administrator II & Software Engineer
Oportun
09.2021 - 11.2023
Software Engineering
Dropbox
05.2019 - 09.2021
IT Desktop Support
Clover
09.2018 - 05.2019
Service Desk Associate
Docker
03.2018 - 08.2018
Full Stack Web Developer NanodegreeCertification: Web/Multimedia Management And Webmaster -
Udacity
06.2017 - 12.2017
Full Stack Developer / Data Architecture Engineer
Bank of the West
02.2016 - 12.2017
Learn To CodeCertification: Intro To Programming Nanodegree -
Udacity
09.2015 - 01.2016
Year Up -
Foothill College
09.2015 - 07.2016
Some College (No Degree) - General Studies
Saint Mary's College of California
08.2011 - 02.2013
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