Marques Graham
Atlanta,GA
Summary
Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.
Overview
12
12
years of professional experience
Work History
Field Service Agent
DHL Express
01.2020 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Processed customer orders quickly and accurately for timely delivery.
Online Grocery Associate
Walmart Inc.
11.2019 - 01.2020
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
Leasing Consultant
Stansberry & Company LLC
08.2018 - 11.2019
- Responsible for all activities related to apartment rentals, move-ins, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move in procedures in accordance with established policies and procedures.
Laborer
Vogtle Electric Generating Plant
01.2018
- Shoveling and digging, fire watching
- Neutralizing radioactive areas, confined space attendant, bushing
- Escorting visitors, general housekeeping, Kraft support
Administrative Office Assistant
Augusta Care Pavilion
01.2016 - 01.2018
- Perform various administrative duties, including greeting visitors and clients, answering/transferring phone calls, supporting senior staff members, arranging meetings and appointments, and maintaining files and documents.
Construction Worker
CRS Installation Inc.
01.2014 - 01.2016
- Clean and prepare construction sites by removing debris, garbage, and trees
- Load and unload building materials
- Operate large powered machinery and equipment
- Drywall hangers/finisher and painter.
Production Line Operator
America's Remanufacturing Company
01.2012 - 01.2014
- Follow detailed and precise instructions to help with the creation of products
- Which includes adding raw materials, set up and prepare machinery, monitor equipment, perform quality control, communicating with team, and following safety standards.
Education
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Food safety awareness
- Online order tracking
- Safe Lifting Techniques
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Fair Housing Regulations
- Building rapport
- Fair housing policies
References
References are available upon request.
Timeline
Field Service Agent
DHL Express
01.2020 - Current
Online Grocery Associate
Walmart Inc.
11.2019 - 01.2020
Leasing Consultant
Stansberry & Company LLC
08.2018 - 11.2019
Laborer
Vogtle Electric Generating Plant
01.2018
Administrative Office Assistant
Augusta Care Pavilion
01.2016 - 01.2018
Construction Worker
CRS Installation Inc.
01.2014 - 01.2016
Production Line Operator
America's Remanufacturing Company
01.2012 - 01.2014