Marques Graham
Atlanta,GA
Summary
Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.
Overview
12
12
years of professional experience
Work History
Field Service Agent
DHL Express
Atlanta, GA
01.2020 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Processed customer orders quickly and accurately for timely delivery.
Online Grocery Associate
Walmart Inc.
Decatur, GA
11.2019 - 01.2020
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
Leasing Consultant
Stansberry & Company LLC
Augusta, GA
08.2018 - 11.2019
- Responsible for all activities related to apartment rentals, move-ins, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move in procedures in accordance with established policies and procedures.
Laborer
Vogtle Electric Generating Plant
Waynesboro, GA
01.2018
- Shoveling and digging, fire watching
- Neutralizing radioactive areas, confined space attendant, bushing
- Escorting visitors, general housekeeping, Kraft support
Administrative Office Assistant
Augusta Care Pavilion
Augusta, GA
01.2016 - 01.2018
- Perform various administrative duties, including greeting visitors and clients, answering/transferring phone calls, supporting senior staff members, arranging meetings and appointments, and maintaining files and documents.
Construction Worker
CRS Installation Inc.
Augusta, GA
01.2014 - 01.2016
- Clean and prepare construction sites by removing debris, garbage, and trees
- Load and unload building materials
- Operate large powered machinery and equipment
- Drywall hangers/finisher and painter.
Production Line Operator
America's Remanufacturing Company
Augusta, GA
01.2012 - 01.2014
- Follow detailed and precise instructions to help with the creation of products
- Which includes adding raw materials, set up and prepare machinery, monitor equipment, perform quality control, communicating with team, and following safety standards.
Education
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Food safety awareness
- Online order tracking
- Safe Lifting Techniques
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Fair Housing Regulations
- Building rapport
- Fair housing policies
References
References are available upon request.
Timeline
Field Service Agent
DHL Express
01.2020 - Current
Online Grocery Associate
Walmart Inc.
11.2019 - 01.2020
Leasing Consultant
Stansberry & Company LLC
08.2018 - 11.2019
Laborer
Vogtle Electric Generating Plant
01.2018
Administrative Office Assistant
Augusta Care Pavilion
01.2016 - 01.2018
Construction Worker
CRS Installation Inc.
01.2014 - 01.2016
Production Line Operator
America's Remanufacturing Company
01.2012 - 01.2014