Marques Harvey
Portsmouth,VA
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Wireless Vision, T-Mobile
01.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
T-Mobile For Business Ambassador
Wireless Vision, T-Mobile
11.2021 - Current
- Responsible for 11 T-Mobile stores TFB needs, questions, strategies, goals & analytics
- Improved t-mobile for business direction by prioritizing customers and implementing changes based on collected feedback.
- Evaluated trends to understand competitive environments and assess current strategies.
Mobile Expert
Ameritelcommunications
05.2018 - 12.2020
- Winner Circle Participant 2019 (Top 15 performer company wide)
- 1 in the Market for Pre/post Activations Q2 2019
- 1 in the Market for Feature Revenue Q2 2019
- Ameritel’s 2019 Top P360 Mobile Expert
- Breakfast of Champions Participant Q2 2019
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Informed customers of current store promotions to encourage additional sales purchases.
Sales and Leasing Consultant
Cavalier Ford
01.2017 - 11.2017
- Negotiated on strategic pricing and obtained favorable deal terms.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
- Matched customers with vehicles suiting individual needs, desires and means.
Sales Representative
Primal Management Group
09.2016 - 01.2017
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing Verizon Fios.
- Offered customers best-fit, beneficial solutions from available Fios product line.
Education
TBD - Criminalistics And Criminal Science
Norfolk State University
Norfolk, VASkills
- Advertising Techniques
- Business Development
- Strategic Planning
- Financial Oversight
- Constructive Feedback
- Operational Efficiency
- Strong Multitasking Skills
- Staff Recruitment
- Persuasive Negotiations
- Driven Work Ethic
- Motivational Leadership
Timeline
T-Mobile For Business Ambassador
Wireless Vision, T-Mobile
11.2021 - Current
Retail Store Manager
Wireless Vision, T-Mobile
01.2021 - Current
Mobile Expert
Ameritelcommunications
05.2018 - 12.2020
Sales and Leasing Consultant
Cavalier Ford
01.2017 - 11.2017
Sales Representative
Primal Management Group
09.2016 - 01.2017
TBD - Criminalistics And Criminal Science
Norfolk State University
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