Johanna Saavedra
Kearny,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and willing to learn new roles.
Overview
11
11
years of professional experience
Work History
Store Coordinator/Assistant Manager
J. Crew
07.2020 - 01.2023
- Trained team members in successful strategies to meet operational and sales targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Educated staff on strategies for handling difficult customers and challenging situations
- Mentored new sales associates to contribute to store's positive culture
- Submitted reports to senior management to aid in business decision-making and planning
- Researched issues to obtain appropriate answers to customer inquiries
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security and handled incidents calmly
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored sales team of 30 people in applying effective sales techniques and delivering top-notch customer service
- Demonstrated analytical and business-oriented approach to meet financial targets.
Stylist
J. Crew
03.2018 - 06.2020
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Arranged merchandise to present visually appealing displays and attract clientele
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Met sales goals, supporting organizational health through consistent and reliable service
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Suggested treatments and styles to suit customer appearance and fashion choices
- Recorded notes for future reference about customer preferences and services delivered
- Monitored current trends to understand fashions and better serve customer needs
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Entrusted to handle confidential and sensitive situations in professional matter.
Customer Service Lead/Supervisor
Carters Oshkosh
11.2017 - 02.2018
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Resolved account issues to build rapport and relationships with clients
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Kept abreast of new company products and services to effectively answer questions and resolve complaints
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Compiled and analyzed customer feedback data to develop new strategies and corrective action
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Sales Associate
Carters Oshkosh
10.2015 - 11.2017
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Answered questions about store policies and addressed customer concerns
- Used POS system to process sales, returns, online orders and gift card activations
- Worked closely with shift manager to solve problems and handle customer concerns
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Personal Assistant
HCCC Nursing And Health Sciences Department
09.2016 - 12.2016
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided multifaceted services to career professionals and students by running errands, managing mail, scheduling appointments
- Sourced and ordered office equipment and supplies.
Shift Manager
Pizza Hut
02.2013 - 11.2015
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Exercised composure under pressure and in escalated customer service scenarios
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Tracked receipts, employee hours and inventory movements
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Team Member
Pizza Hut
10.2012 - 01.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Worked different stations to provide optimal coverage and meet production goals
- Maintained productive, efficient approach to all tasks
- Resolved issues quickly to maintain productivity goals
- Pursued learning opportunities to advance knowledge and take on leadership position
- Participated in cross-functional team-building activities.
Medical Assistant
Dr. Viren Desai M.D
10.2011 - 01.2012
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Taught patients about medications, procedures and care plan instructions
- Obtained pre- and post-treatment vital signs and weight
- Prepared initial patient charts for admission
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Bachelor of Arts - Psychology
Pace University
New York, NYAssociate of Science - Biology
Hudson County Community College
Jersey City, NJSkills
- Lead Generation
- Sales and Marketing
- Customer Relationship Management
- Corporate Social Responsibility
- Advertising Techniques
- Information Confidentiality
- Customer Service and Satisfaction
- Advanced Anatomy Knowledge
- Learning Strategies
- Team Management
- Media Preparation
- Exceptionally Organized
- Outstanding verbal and written communication skills
- Merchandising
- Team Leadership
Accomplishments
- Pace Psychology Conference 2021: The Effects of Covid-19 on the Undergraduate student population in the United States. (Advisor: Dr. Sally Dickerson)
- Lenox Hill Neurosurgery BRAINterns Summer 2020/2021 program
Languages
Spanish
Professional Working
French
Limited Working
Timeline
Store Coordinator/Assistant Manager
J. Crew
07.2020 - 01.2023
Stylist
J. Crew
03.2018 - 06.2020
Customer Service Lead/Supervisor
Carters Oshkosh
11.2017 - 02.2018
Personal Assistant
HCCC Nursing And Health Sciences Department
09.2016 - 12.2016
Sales Associate
Carters Oshkosh
10.2015 - 11.2017
Shift Manager
Pizza Hut
02.2013 - 11.2015
Team Member
Pizza Hut
10.2012 - 01.2013
Medical Assistant
Dr. Viren Desai M.D
10.2011 - 01.2012
Bachelor of Arts - Psychology
Pace University
Associate of Science - Biology
Hudson County Community College