Marques Jackson
Temple
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Successful team leader, natural care giver with proven track record training developing and implementing policy.
Overview
10
10
years of professional experience
Work History
UV Disinfection Analyst
Self-employeed
Chicago
02.2020 - Current
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating organizational processes.
- Analyzed large datasets with statistical methods and software programs.
- Developed and implemented training protocols for robot operators.
- Collaborated with in house hospital infection prevention department to tailor robot protocol to infection problematic areas.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Account Manager
Xenex LightStrike
Chicago
01.2017 - 08.2019
- Ensured compliance with industry regulations when dealing with clients.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Created comprehensive reports on account performance and presented them to senior management.
- Responsible for Midwest Region hospital UV disinfection programs.
- Generated robot usage reports from raw data taken from Xenex robots.
- Presented product features and advantages to potential customers during sales meetings.
- Attended trade shows and conferences as a representative of the company.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided technical support to customers when needed.
- Maintained accurate records of all customer interactions in the CRM system.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
Program Director
ResCare Premier
San Marcos
02.2015 - 01.2017
- Ensured compliance with organizational standards and applicable laws and regulations for multiple rehabilitation facilities for adults with traumatic brain injuries.
- Organized and facilitated team meetings, workshops, and events.
- Directed staff training on technical aspects of programming activities.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Implemented quality assurance protocols to ensure high-quality service delivery.
Education
Bachelor of Science - Political Science
Texas State University
San Marcos, TX08-2010
Skills
- Data analysis
- Statistical methods
- Process automation
- Training development
- Report generation
- Quality assurance
- Problem solving
- Computer and Microsoft office skills
- Advanced Excel functions
- Excellent teamwork
- Advanced Excel
- CPI Instructor
- Former CPR instructor
- Safety assessment
- UV Robot disinfection
Timeline
UV Disinfection Analyst
Self-employeed
02.2020 - Current
Account Manager
Xenex LightStrike
01.2017 - 08.2019
Program Director
ResCare Premier
02.2015 - 01.2017
Bachelor of Science - Political Science
Texas State University