Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marques L. Dingess

Columbus

Summary

Effectively able to handle multiple tasks. Outstanding leadership, training and investigative skills. Adaptable in planning, forecasting and maintaining a schedule. Ability to work independently or with minimal supervision. Dedicated, Highly Motivated and Punctual.

Overview

12
12
years of professional experience

Work History

Merchant Disputes Specialist II

JPMorgan Chase
04.2024 - Current
  • Resolved customer concerns through detailed investigation, maintaining high standards of service quality.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
  • Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
  • Handled sensitive situations professionally, demonstrating empathy towards customers while enforcing company policies fairly.
  • Built trust among customers through consistent and transparent communication during the dispute resolution process.
  • Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
  • Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.

Casualty Loss / Executive Services

Safelite Autoglass
05.2016 - 07.2023
  • Fulfilling warranty issues for customers
  • Processing CLP (Casualty Loss) forms for damages done to customers vehicles
  • Processing Credit Card / Check payments to vendors
  • Follow up calls to customers who sent emails of complaints
  • Reserving vehicle rentals for customers that we are paying for repairs to have done
  • Following up on open files to resolve and close

Detailing Department

Bob Boyd Lincoln
06.2013 - 05.2016
  • Detail cars after body repair for customers
  • Maintain high levels of cleanliness of body shop, changing trash, sweeping the shop, dumping trash bin
  • Transporting customers to and from designated locations
  • Pick up/drop off cars at other dealerships

Education

College Prep Diploma -

Reynoldsburg High School
06-1993

Skills

  • Communication skills
  • Empathy
  • Active Listening
  • Problem-solving
  • Typing
  • Time management
  • Warmth
  • Stress management and Dedication
  • Customer relationship

Timeline

Merchant Disputes Specialist II

JPMorgan Chase
04.2024 - Current

Casualty Loss / Executive Services

Safelite Autoglass
05.2016 - 07.2023

Detailing Department

Bob Boyd Lincoln
06.2013 - 05.2016

College Prep Diploma -

Reynoldsburg High School

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