Summary
Overview
Work History
Education
Skills
Timeline
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Marques Richmond

Mableton,GA

Summary

Accomplished Manager with three plus years of success orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

9
9
years of professional experience

Work History

Lead Jewelry Operations

Saks Fifth Avenue
Atlanta, GA
03.2023 - Current
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used in-store system to locate inventory and place special orders for customers.

Barback

TopGolf
Atlanta, GA
10.2022 - Current
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Restocked ice, condiments and snacks.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Operations

Dick's Sporting Goods, Inc
Atlanta, GA
10.2022 - 03.2023
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Developed strategies to optimize utilization of available resources.

Sales Lead

Express
Atlanta, GA
04.2015 - 09.2022


  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.

Sale Supervisor

The North Face
Atlanta, GA
06.2020 - 05.2022
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Organized and coordinated sales team schedules to align obligations for both clients and company.

Sales Lead

Under Armour
Atlanta, GA
04.2021 - 02.2022
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.

Juvenile Corrections Officer

Atlanta Youth Detention Campus
College Park, GA
12.2016 - 12.2017
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Documented inmate behavior and activities in logbooks.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Education

Associate of Arts - Audio Engineer

SAE Institute
Atlanta, GA
04.2020

Associate of Science - Criminal Justice

Brown Mackie College - Atlanta
Atlanta, GA
05.2016

Skills

  • Order management
  • Sales Team Assistance
  • Goals and Performance
  • Budget and Report Writing
  • Scheduling
  • Staff Training

Timeline

Lead Jewelry Operations

Saks Fifth Avenue
03.2023 - Current

Barback

TopGolf
10.2022 - Current

Operations

Dick's Sporting Goods, Inc
10.2022 - 03.2023

Sales Lead

Under Armour
04.2021 - 02.2022

Sale Supervisor

The North Face
06.2020 - 05.2022

Juvenile Corrections Officer

Atlanta Youth Detention Campus
12.2016 - 12.2017

Sales Lead

Express
04.2015 - 09.2022

Associate of Arts - Audio Engineer

SAE Institute

Associate of Science - Criminal Justice

Brown Mackie College - Atlanta

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Marques Richmond