Marques Seabrooks
Clinton,MD
Summary
Innovative Podcast specialist with 15 years of experience in all aspects of podcast production. Visionary creator, editor, storyteller and operations director who has demonstrated how to take an idea from concept to delivery to produce entertaining and inspiring pieces. Collaborative in working closely with strategic and creative teams to develop and produce quality content. Expertise in preproduction logistics, planning, production, custom graphics composition, special effects, and asset management.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Content Director
Great Geek Refuge
05.2017 - Current
- Managed recording, editing, and mixing processes using digital audio tools and production software.
- Reviewed audio assets and final cuts for accuracy, clarity, pacing, and brand consistency.
- Developed engaging podcast episodes, balancing content flow, audience interest, and brand voice
- Created compelling episode descriptions that enticed new listeners while accurately reflecting content.
- Enhanced listener engagement by incorporating audience feedback and implementing creative editing techniques.
Claims Assistant
Sedgwick
10.2025 - Current
- Reviewed and processed claim documentation to ensure accuracy and compliance with company policies, reducing errors and enhancing workflow.
- Facilitated regular review meetings to identify process improvement opportunities, implementing changes that optimized internal operations.
- Developed and maintained monthly Hearing Prep tracking spreadsheets for the Board of Education and Office of Law, ensuring timely access to critical information.
- Streamlined internal processes through regular review meetings, identifying areas for improvement and implementing necessary changes
- Created and updated monthly Hearing Prep tracking spreadsheets for the Board of Education and Office of Law for Prince George's county
Inventory Control Specialist
Internal Revenue Service (IRS)
09.2022 - 10.2025
- Oversaw tracking and management of over 4,000 IT assets, ensuring compliance with policies and regulations to support large-scale organizational projects, including infrastructure upgrades.
- Processed and fulfilled over 400 IT asset requests monthly, ensuring timely delivery and minimal operational disruptions during key initiatives like system upgrades and relocations.
- Managed disposal and recycling of outdated IT equipment, enhancing storage efficiency and facilitating seamless system migrations and relocations.
- Developed and maintained documentation on asset lifecycle management, improving audit compliance and ensuring readiness for system changes and procurement activities.
Inventory Control Specialist
Internal Revenue Service (IRS)
07.2024 - 03.2025
- Directed inventory operations, ensuring accountability for 5,000 IT assets and compliance with federal inventory management regulations.
- Spearheaded disposal of 1,200 surplus and damaged IT equipment units, optimizing storage and aligning with environmental policies.
- Processed over 300 IT equipment requests monthly with 98% on-time resolution rate, leading to a 20% increase in user satisfaction scores.
Equity Support Specialist
Navy Federal Credit Union
01.2022 - 04.2022
- Coordinated with employers and insurance providers to verify employment and insurance information, ensuring accuracy in loan approvals.
- Coordinated with employers and insurance providers to verify employment and insurance information, enhancing the integrity of loan approvals.
- Conducted proactive member outreach to improve communication and streamline loan application process, enhancing customer satisfaction.
Quality Assurance Specialist
CareFirst
10.2018 - 05.2021
- Coordinated issue resolution efforts, improving internal communication and increasing stakeholder satisfaction.
- Improved reconciliation accuracy by 20% through addressing and resolving recurring data issues.
- Audited and verified membership data for consistency and compliance, rectifying discrepancies to maintain accurate records.
Enrollment Processor
CareFirst
07.2017 - 10.2018
- Enhanced membership data accuracy by systematically verifying and updating records.
- Reduced enrollment processing delays by implementing error-checking procedures, improving overall processing time.
- Compiled membership reports that informed decision-making and provided operational insights.
Data Entry Clerk
Tyco International
02.2017 - 07.2017
- Validated and corrected data discrepancies to ensure record integrity, organizing large datasets for seamless system integration.
- Verified and validated data accuracy, identifying and correcting discrepancies to ensure record integrity and organized large datasets for seamless system integration.
- Coordinated with team members to resolve data-related issues, improving workflows and ensuring timely project completion while adhering to data security protocols.
Data Entry Specialist
Saturn Corporation
07.2016 - 01.2017
- Streamlined data entry workflows by implementing efficient procedures, resulting in smoother operations and reduced processing time.
- Collaborated with internal teams to resolve discrepancies and troubleshoot data-related issues, ensuring higher data integrity and quality control.
- Maintained accurate production records, order details, and inventory data across multiple internal systems.
- Reviewed source documents to verify completeness, resolve discrepancies, and correct entry errors.
- Entered high-volume customer, shipment, and parts information with consistent attention to detail.
Education
Bachelor of Arts - Communications
Delaware State University
Dover, DE11-2011
Skills
- Stock Control
- Inventory Documentation
- Computer Tracking
- Storage Procedures
- Handheld Scanner Operation
- RF Scanner Usage
- Interpersonal Communication
- Organizational and Time Management
- Attention to Detail
- Team Collaboration
- Critical Thinking and Analysis
- Client Assistance and Orientation
- Conflict Resolution and Problem-Solving
- Account Activation and Verification
- Membership Data Reconciliation
- Policy Compliance and Documentation
- Record Keeping and Reporting
- Stakeholder Communication
- Recruitment and Enrollment Coordination
- Event Coordination and Presentation Delivery
- Data Entry and Management
- Database Maintenance and Reporting
- IT Asset Inventory and Disposal
- System Configuration and Troubleshooting
- Cloud Database Utilization
- Ticketing Systems and Request Processing (Remedy)
- Advanced Proficiency With Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiar With HTML
- Proficiency With Pro Tools, Fruity Loops, Audacity, and Adobe Audition
- Social Media Management
- Epris Client
- Technical Support Tools (Such as Remedy Incident & Problem Management)
- Claims management
- Microsoft Office Suite
- Data input
- Spreadsheet management
- Record management
- Mail processing
- Document management
- Case management
- Teamwork
- Dispute resolution
- Data evaluation
Certification
- CompTIA Certification
- In progress
Timeline
Claims Assistant
Sedgwick
10.2025 - Current
Inventory Control Specialist
Internal Revenue Service (IRS)
07.2024 - 03.2025
Inventory Control Specialist
Internal Revenue Service (IRS)
09.2022 - 10.2025
Equity Support Specialist
Navy Federal Credit Union
01.2022 - 04.2022
Quality Assurance Specialist
CareFirst
10.2018 - 05.2021
Enrollment Processor
CareFirst
07.2017 - 10.2018
Content Director
Great Geek Refuge
05.2017 - Current
Data Entry Clerk
Tyco International
02.2017 - 07.2017
Data Entry Specialist
Saturn Corporation
07.2016 - 01.2017
Bachelor of Arts - Communications
Delaware State University