Marquese Calhoun
Norristown,PA
Summary
Adept in network troubleshooting and information security, my tenure at Ehs Technologies honed my ability to enhance IT efficiency and security protocols. Expertise in managing high-stress situations and team leadership, demonstrated across military and security roles, showcases a blend of technical proficiency and dynamic problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NMCI IT Support
Ehs Technologies
Philadelphia, PA
05.2023 - Current
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Evaluated software or hardware to recommend improvements or upgrades.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Maintained up-to-date case documentation for future reference.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Military Police Officer
Army
Annville, PA
01.2021 - Current
- Responded to emergency situations such as natural disasters or civil disturbances.
- Diffused hostile situations with effective negotiation techniques.
- Provided physical security for designated areas, including weapon storage facilities and sensitive information centers.
- Provided crowd control during large public events or demonstrations.
- Assisted in providing training for junior officers in areas such as use of force policy and proper investigative techniques.
- Enforced military laws and regulations, including the Uniform Code of Military Justice (UCMJ).
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
Access Control Officer
Diversified Protection
Philadelphia, PA
04.2022 - 05.2023
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Coordinated with external law enforcement agencies during emergencies or high-risk situations.
- Patrolled premises regularly to observe any security breaches or unauthorized persons.
- Monitored security cameras to identify and respond to suspicious activity.
- Supervised staff members responsible for maintaining access control systems such as ID badges, turnstiles .
- Maintained high levels of alertness throughout shifts.
- Conducted investigations into incidents reported at the access control points.
Education
GED -
Philadelphia Learning Center
Philadelphia, PA04-2017
Skills
- Email administration
- Wireless networking
- IT asset management
- Network troubleshooting
- Information security
Certification
- CompTIA Security Plus Certification
- Active Secret Clearance
- ACT 235 Certified
- CPR Certified
Affiliations
- Volunteering in my community
- Physical fitness
- Spending quality time with family and friends
- Mediation
- mentoring
- Cooking and baking
- Listening to music
Accomplishments
- Completed a 11 month deployment to Guantanamo Bay, Cuba for detention operations
- U.S. Army Lt. Colonel Challenge coin for honorable service
- Assisted in COVID Operations for the state of PA
Timeline
NMCI IT Support
Ehs Technologies
05.2023 - Current
Access Control Officer
Diversified Protection
04.2022 - 05.2023
Military Police Officer
Army
01.2021 - Current
GED -
Philadelphia Learning Center
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