Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquesha Cole

San Antonio,TX

Summary

Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration. Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

17
17
years of professional experience

Work History

Home Care Provider

Halcyon Home Health
Austin, TX
03.2024 - 02.2025
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Documented patient status and reported changes in care needs.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Participated in continuing education programs to stay abreast of new developments in the field.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Patient Service Representative

D&s Community Services
San Antonio, TX
03.2021 - 08.2024
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Assisted with the completion of medical forms and records.
  • Reported liabilities and risk management concerns to supervisor for review.

Patient Care Technician

Austin Hospital
Austin, TX
07.2022 - 07.2024
  • Provided emotional support for patients and families during difficult times.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Provided direct patient care and assistance to healthcare team members.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Helped create a safe environment by following infection control policies.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.

Education

High School Diploma -

E.L Broady Acadmy
San Antonio, TX
11-2017

Associate of Science -

Bryan University
Tempe, AZ

Skills

  • Housekeeping tasks
  • Recording vital signs
  • Case management
  • Client documentation
  • Case management experience
  • Vital signs monitoring
  • Nutrition monitoring
  • Compassionate client care
  • Patient activity planning
  • Wound care
  • Patient transportation
  • Meal preparation
  • Home safety assessments
  • Grief counseling support
  • Family education
  • Physical therapy assistance

Timeline

Home Care Provider

Halcyon Home Health
03.2024 - 02.2025

Patient Care Technician

Austin Hospital
07.2022 - 07.2024

Patient Service Representative

D&s Community Services
03.2021 - 08.2024

High School Diploma -

E.L Broady Acadmy

Associate of Science -

Bryan University
Marquesha Cole