Marquesha Boyd
Nicholasville,KY
Summary
Goal-driven Trainer successful in working with both new hires and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Instructor
Valvoline, LLC
Lexington, KY
03.2010 - Current
- Develop and deliver learner-centered virtual classroom and on-the-job training, including new hire and skills training.
- Assist with the onboarding process for new hires, ensuring comprehensive training and support.
- Provide ongoing coaching and feedback to foster a positive learning environment.
- Continuously evaluate and update training materials for accuracy and effectiveness.
- Collaborate with managers and subject matter experts to identify training needs and develop customized solutions.
- Assess training curriculum effectiveness by gathering feedback, tracking performance metrics, and identifying improvement areas.
- Communicate analysis of training outcomes with training manager and stakeholders.
Customer Management/Data Analyst
Lexmark International, Inc
Lexington, KY
03.2008 - 12.2009
- Assisted customer relationship management by processing service requests for company materials and fulfilling a variety of pre-sales or post-sales functions under strict deadlines.
- Maintained records of sales orders, equipment returns, delivery schedule changes, product enhancements or replacements, product pricing, and resolved return credit problems.
- Updated account information in Master Data Management software.
- Coordinated statistical data analysis, design, and information flow.
- Provided and/or managed administrative services to assist in the implementation and design of project plans.
- Collected, tracked, and organized data to evaluate current business and market trends.
Education
Associate - Arts, Public Administration
Bluegrass Community and Technical College
Lexington, KYSome College (No Degree) - Psychology; Minor in Family Studies
University of Kentucky
Lexington, KYSkills
- Training program development
- Virtual classroom facilitation
- New hire onboarding
- Training material assessment
- Customer relationship management
- Data analysis techniques
- Effective communication
- Subject matter expertise
- Curriculum design
- Time management
- Critical thinking
- Collaboration skills
- Adaptability to change
- Problem solving
Certification
Notary Public, KY, 02/26/2030
Timeline
Training Instructor
Valvoline, LLC
03.2010 - Current
Customer Management/Data Analyst
Lexmark International, Inc
03.2008 - 12.2009
Associate - Arts, Public Administration
Bluegrass Community and Technical College
Some College (No Degree) - Psychology; Minor in Family Studies
University of Kentucky