Marquessia Jackson
Northside Hospital Atlanta
ATLANTA,GA
4
years of professional experience
Organized healthcare support professional with experience in telemetry, unit clerical work, and patient communication. Strong in critical thinking, attention to detail, and multitasking. Known for accurate documentation, prompt response to alarms and requests, and dependable support for nurses, physicians, and patients.
Work History
Monitor Technician
1 Year 2 Months- Monitored cardiac rhythms, identified arrhythmias, and escalated urgent changes to nursing staff
- Maintained continuous observation of cardiac monitors and verified lead placement
- Responded promptly to alarm alerts, troubleshooting signal issues and equipment artifacts
- Documented telemetry readings accurately in patient records and shift logs
- Trained new monitor technicians on telemetry procedures and workflow expectations
- Answer calls
Claims Customer Care Specialist
11 Months- Responded to customer inquiries regarding claims status, coverage details.
- Responded to customer inquiries regarding claims status, coverage details, and next steps with clear, empathetic communication.
- Coordinated follow-up with adjusters and internal teams to address customer concerns and advance claim activities.
- Documented claim information accurately in claims systems, maintaining complete records and compliance with service standards.
- Resolved billing, payment, and claim-related questions while preserving professionalism during high-volume interactions.
- Set up customer payment plans to cover annual policies and renewals.
Unit Secretary
2 Years 2 Months- Organized patient charts, admission paperwork, and discharge documentation with consistent attention to detail.
- Managed incoming calls and directed to appropriate department.
- Supported nurses and physicians by prioritizing urgent requests and maintaining efficient front-desk coverage.
- Prepared clerical materials, processed forms, and maintained office supplies for continuous daily operations.
- Maintained patient confidentiality in line with HIPAA regulations.
Education
High School Diploma
Skills
Telemetry interpretation
Patient care
Patient safety
CPR certification
Attention to detail
Analytical problem-solving
Multitasking
Problem-solving
Critical thinking
proper phone etiquette
Data analysis
Teamwork
Reliability
Organizational skills
Telemetry data review
Problem-solving abilities
Timeline
Monitor Technician
Northside Hospital Atlanta
08.2025 - CurrentRead More
Claims Customer Care Specialist
Allstate Insurance Co
09.2024 - 08.2025Read More
Unit Secretary
Wellstar Cobb Hospital
05.2022 - 07.2024Read More
Stockbridge High School
High School Diploma
Read More