Marquetha Nader
Bradenton,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Store Manager
Jockey Outlet
Ellenton, FL
08.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created monthly planner pages that delegated day-to-day business sales goals.
- Handled and calculated payroll for each employee.
- Received and processed weekly inventory scans.
- Built floor sets according to the company brand guides.
- Developed strategies to maximize sales and profitability.
Customer Service Staff Member
Publix
Sarasota, FL
01.2024 - 08.2024
- Always show genuine passion and enthusiasm when serving customers.
- Accurately answer the customer's questions about products and services like Western Union and Lottery.
- Properly handle refunds per the Publix guarantee guidelines.
- Quickly and respectfully resolve a customer's concerns using the calm approach.
- Look for any opportunities to help customers while coordinating the front end.
Store Manager
Everything But Water
Sarasota, FL
03.2018 - 01.2024
- Responsible for recruiting and hiring associates.
- Organize yearly inventory preparations.
- Conduct daily store operations, including opening and closing procedures and cash handling.
- Provide the highest level of customer service by creating a warm and friendly environment and selling with passion.
- Use POS tools to send/receive emails as directed while keeping track of store sales, conversion, ADS, and UPT's.
- Receive shipment in a timely manner and hang, fold, or put away product according to company standards
- Clean and maintain store and merchandising standards.
Selling Manager
Victoria's Secret & PINK
Fort Myers, FL
11.2011 - 01.2018
- Monitored daily performance of the sales team to ensure targets were met or exceeded.
- Resolved customer complaints in a timely manner while maintaining positive customer relations.
- Maintained merchandising standards on a daily basis.
- Make compelling recommendations to customers.
- Build floor sets according to company guidelines.
- Open/Close the store and create staff assignments for the needs of the business.
Education
Bachelor of Arts - Speech Communication And Rhetoric
Bethune - Cookman University
Daytona Beach, FL05-2010
High School Diploma -
Fort Myers High School
Fort Myers, FL05-2005
Skills
- Product Knowledge
- In-store support
- Inbound and Outbound Calling
- Customer Service
- Payment Processing
- Service Upselling
- Project management abilities
- Multi-Task Management
- Critical Thinking
- Order Fulfillment
- Active Listening
- Administrative Support
- Retail sales customer service
Timeline
Store Manager
Jockey Outlet
08.2024 - Current
Customer Service Staff Member
Publix
01.2024 - 08.2024
Store Manager
Everything But Water
03.2018 - 01.2024
Selling Manager
Victoria's Secret & PINK
11.2011 - 01.2018
Bachelor of Arts - Speech Communication And Rhetoric
Bethune - Cookman University
High School Diploma -
Fort Myers High School
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