MARQUETTA GRIGGS
Covington,GA
Summary
Strategic and results-driven Project & Account Management professional with 20+ years of experience leading cross-functional teams, optimizing processes, and strengthening customer relationships across transportation, manufacturing, consumer goods, and higher education. Recognized for improving operational efficiency, reducing costs, and driving organizational growth. A collaborative leader who excels in problem-solving, data analysis, and delivering high-impact solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Global Customer Solutions Representative
Kelly Services - Kamin Solutions LLC
Macon, GA
05.2021 - 01.2025
- Analyzed customer feedback, trends, and service data to identify improvement opportunities and enhance customer experience.
- Collaborated with cross-functional teams (sales, supply chain, product, marketing, logistics) to resolve complex customer issues and support global operations.
- Managed order management and fulfillment support, including documentation, process mapping, and backend operational coordination.
- Served as a subject matter expert on tools and systems used for order management, customer service, and fulfillment.
- Documented processes, SOPs, and business workflows to support global consistency and operational excellence.
- Supported continuous improvement initiatives, including monitoring KPIs, reporting, and identifying process gaps.
- Handled technical support inquiries, troubleshoot issues, and guide customers through solutions.
- Processed orders, payments, and account updates while maintaining accuracy and compliance.
- Maintained strong communication and customer-service skills, especially in high-volume or fast-paced environments.
Lead Dispatcher / Account Manager
Moni Transport Express LLC
Greensboro, GA
07.2020 - 05.2024
- Established and maintained strong relationships with internal teams and external customers to support seamless operations.
- Lead change initiatives and promote continuous improvement across dispatch and logistics functions.
- Resolved conflicts and operational issues by leveraging strong communication and soft-skills-based problem solving.
- Applied project management methods to prioritize tasks, create actionable plans, and meet deadlines.
- Exercised sound judgment to make decisions with awareness of operational and business impacts.
Sales Support Coordinator / Project Management
Acuity Brands Lighting
Atlanta, GA
01.2017 - 01.2021
- Attributed 800+ items with logistical and marketing data for a major Fortune 500 homebuilding client.
- Measured and validated weights and dimensions for 170+ products to support accurate logistics planning.
- Managed the Sonepar project from initiation through completion.
- Coordinated and attributed 323 items for Digital Retail accounts.
- Partnered with sales, supply chain, warehouse, product, and marketing teams to support new customers onboarding.
- Oversaw shared mailbox operations, resolving customer and internal inquiries daily.
- Completed EDI new store setups and resolved EDI error notifications (IMARK/EDI).
- Managed customer inventory in Datalliance and provided weekly ad hoc product data reports.
- Created standard work documentation that eliminated trailer stacking inefficiencies and reduced waste.
Accounts Receivable Analyst / National Account Manager
The Clorox Sales Company
Atlanta, GA
01.2014 - 01.2017
- Reduced deductions outstanding (DDO) from 90 days to 30 days, significantly improving cash flow.
- Implemented weekly invoice reporting for customers with payment issues, reducing aging by over $5M.
- Ensured compliance with SOX policies and internal controls across customer accounts.
- Validated order accuracy (PO, cost, quantity) between legacy systems and SAP to ensure correct fulfillment.
- Reconciled customer accounts to align with accounts payable systems.
- Rapidly resolved unapplied cash payments and identified deduction trends.
- Performed credit analysis to release failed customer orders.
- Eliminated fax-based order processing, saving the company $10,000.
- Collaborated with customers, warehouses, and transportation teams to resolve delivery issues.
Enrollment / Student / Senior Accounts Specialist
Georgia State University
Atlanta, GA
01.2007 - 01.2012
- Reduced federal loan default rate to 3.4% by guiding students through deferment and forbearance options.
- Implemented payment plans to support student retention.
- Supervised staff and student workers to ensure compliance with state and federal regulations.
- Audited collection agencies for accuracy and timely payment processing.
- Digitized hardcopy documents into ACS imaging system to streamline workflows and improve efficiency.
Education
Bachelor of Science - Sociology
State University of West Georgia
Carrollton, GA12-1996
Skills
- SAP
- ERP Systems
- EDI
- Datalliance
- Edgenet
- PDM
- IDM
- Agile
- Customer Portals
- Internal Databases
- MS Office (Excel, Word, PowerPoint)
- ORACLE
Timeline
Global Customer Solutions Representative
Kelly Services - Kamin Solutions LLC
05.2021 - 01.2025
Lead Dispatcher / Account Manager
Moni Transport Express LLC
07.2020 - 05.2024
Sales Support Coordinator / Project Management
Acuity Brands Lighting
01.2017 - 01.2021
Accounts Receivable Analyst / National Account Manager
The Clorox Sales Company
01.2014 - 01.2017
Enrollment / Student / Senior Accounts Specialist
Georgia State University
01.2007 - 01.2012
Bachelor of Science - Sociology
State University of West Georgia