Marquetta Williams
Columbus,GA
Summary
Caring caregiver dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
8
8
years of professional experience
Work History
Home Health Caregiver
Inspiational Personal Care
04.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
Healthcare Customer Service Representative
Anthem
04.2019 - 04.2021
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Customer Service Representative
Convergent Outsourcing
04.2016 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Carver High School
Columbus, GA05.2000
Skills
- Client Documentation
- Medication Organization
- Behavioral Management
- Patient Transportation
- Appointment Scheduling
- Data Entry
- Customer Service
- De-Escalation Techniques
Timeline
Home Health Caregiver
Inspiational Personal Care
04.2021 - Current
Healthcare Customer Service Representative
Anthem
04.2019 - 04.2021
Customer Service Representative
Convergent Outsourcing
04.2016 - 05.2019
High School Diploma -
Carver High School
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